Deliver timely and targeted notifications to your community members. Empower them to report issues, share suggestions, and engage with your organisation with ease through a user-friendly mobile app.
This portal is directly connected with the Antenno app and allows staff to easily draft, edit, and schedule notifications targeted by spatial zones, and to efficiently respond to community reports.
It also includes comprehensive tracking and reporting features for installs, posts, engagement, community reports, and responses, delivering valuable insights into the effectiveness of community engagement efforts.
Antenno can be used as a standalone app or integrated seamlessly with your CRM.
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Datacom surveyed Antenno users in ten council regions, asking them to rate four key measures to compare their experience before and after using Antenno.
Over 2,600 responses revealed that after using Antenno, users had a higher level of interaction with their council, a better understanding of what their council does, felt more positive about their council, and felt more informed about their community.
Antenno is a mobile app used for two-way engagement between organisations and communities.
Antenno allows organisations to send alerts, information and notifications to their communities using a unique location-based method. This makes Antenno posts more likely to be relevant to the recipient compared to other channels.
In turn, community members can report issues and ideas to the organisation, giving them a quick and easy way to engage at their convenience. The organisation can then send a response to the community member via the app, completing the engagement loop.
Antenno has proven benefits for organisations and the communities they serve: people in the community feel more informed, more involved, and have a better understanding of what organisations such as councils do.
Yes, each of your Antenno posts can include your organisation’s logo.
A key benefit of Antenno is that community members can use a single app to receive notifications about places of interest across multiple regions. By branding notifications with your organisation’s logo, recipients can easily recognise which organisation each post is from.
Please note: we do not offer a white-labelled or own-branded APP option.
Antenno can be used as a standalone product or can be integrated with other solutions.
Antenno integrates seamlessly with Datascape CRM. Antenno can also call a secure RESTful API, passing JSON data in an Antenno-standard format. Other integrations are possible with external systems that support API integration.
Poor mobile coverage is not a barrier to using Antenno. If a recipient's device is not connected to wi-fi or is out of coverage, it will receive posts later when connected.
Implementing Antenno is a straightforward process without significant demands on council staff time.
Typical implementations are relatively quick, ranging from 4-6 weeks in duration, depending on circumstances.
As part of the Antenno package, our team offers training in how to use Antenno to the staff involved in the implementation. This is designed to ‘train the trainer’ so they are enabled to offer training to a broader group of staff in your organisation.
To assist with promoting Antenno, Datacom can provide guidance, support and promotional materials.
The level of promotion and type of outreach activities needed to promote Antenno will vary based on several factors and will be determined by each organisation using it.
Yes, Antenno offers a range of reporting so you can track engagement, including app installs and uninstalls, installs by zone, post publishing and engagement, issues and responses and a daily view of issues submitted by type.
There are over 40 councils, utilities companies and emergency services organisations in Australia and New Zealand using Antenno.
To see examples of how organisations are using Antenno, take a look at our customer stories:
Your data and information are important to us. Here are some ways Datacom keeps your information assets safe:
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