Overjoyed young female looking at smartphone

Community access to facilities

Make it easy to book and manage council facilities and services.

A full facility online booking system, with robust self-service capabilities.

Datascape's online booking system helps users check availability and create bookings for council facilities on their own terms — including outside business hours — which allows for a better and more inclusive end-to-end booking experience. The community surrounding a council expects to have access to real-time information.

From searching for the right facility, to booking equipment, agreeing to terms and conditions, and making payments, changes or cancellations, the self-service option helps maintain a seamless booking process. Having the information the community needs available at the time of booking also improves the user experience.

Showing the live availability of council facilities to the community helps councils maximise the occupancy. This means over-subscribed facilities can be more fairly allocated, councils can easily accommodate larger booking series, and provides an opportunity for council revenue to increase given the proper overview for availability for social and cultural events or seasons. Council facilities are often used for recurring series of bookings such as fitness classes, community meetings and sports events. Providing online access to book these facilities saves both regular hirers and council staff time and money.

With a cloud based booking system, council staff have access to real-time booking information and availability, and can help take bookings on behalf of the public. This removes the chance of double bookings and human error whilst improving data integrity and staff efficiency.

Sign in to Datascape
Datascape easy access.
More bookings, less work
Instant access
No more double bookings
More bookings, less work
Any device, any time
Light Blue tick icon
More bookings, less work

Customers can self-serve and book their own council facilities and services. Council staff spend less time making manual bookings and spend their valuable time on other tasks.

More bookings, less work
Light Blue tick icon

More bookings, less work

Customers can self-serve and book their own council facilities and services. Council staff spend less time making manual bookings and spend their valuable time on other tasks.

Instant access

Instant access

To make, change, or cancel a booking, and update information or view transaction history, customers simply log in to their account to access their bookings.

No more double bookings

No more double bookings

See the real-time availability of your facilities and services and ensure customers are guaranteed their booking every time.

More bookings, less work

More bookings, less work

Customers can self-serve and book their own council facilities and services. Council staff spend less time making manual bookings and spend their valuable time on other tasks.

Any device

Any device

Customers can find and book facilities and services online, on any device, at any time giving them complete control.

Product features

  • One powerful system icon
    One powerful system
    Staff can manage all aspects of council facilities, services, bookings and payments in one system.
  • Automated fees and charges icon
    Automated fees and charges
    Fees and charges dynamically update based on factors like services and equipment booked. This provides visibility of all costs at the time of booking.
  • Seamless communication icon
    Seamless communication
    When a booking or update is made, Datascape's online booking system sends quotes, invoices, email confirmations, reminders and security access information to your customers, staff and contractors.
  • Fast and flexible payments icon
    Fast and flexible payments
    Customers can pay for bookings by credit or debit card, POLi, internet banking, over-the-counter or pay later by invoice.
  • Optional cancellation fees icon
    Optional cancellation fees
    Give your customers the freedom to make changes and cancellations to bookings while maintaining usage policies and penalties you can set up optional penalty fees for late cancellation.
  • Financial management icon
    Financial management
    Manage financial transactions in accordance with standard accounting practices. All data is automatically transferred to your financial system to keep them up to date.
  • Variety of bookings icon
    A variety of bookings
    Accept one-off casual bookings to more complex multi-date bookings following daily, weekly, monthly and ad-hoc patterns. Bookings can be for more than one event.
  • Manage booking dependencies icon
    Manage booking dependencies
    Set dependencies rules to manage the availability of a shared space in a variety of ways. For example, half courts, one or more swimming lanes, rooms with dividing partitions.
  • Flexible booking configuration icon
    Flexible booking configuration
    Set bookings in increments of 15 minutes, by the hour or per day. Manage a flexibility fee structure and record customer information, time/date and other configurable booking form.

How does it work?

 

Two websites are provided with the product:

  • A customer website and portal where customers can search, browse and view facilities and what is available to be booked at each one, and then make a booking, amend a booking and cancel a booking.
  • A staff website where booking officers can create, view and manage bookings, customer profiles and perform administration on facilities and bookable resources.
A screen mockup of the Datascape online bookings tool

Our other products

  • A payroll specialist using a calculator
    Datapay
    Datacom's DataPay supports complex enterprise payroll requirements for businesses. Learn more
  • Young business woman running tests in a data centre
    Data centres
    Secure, scalable and award-winning services for your vital IT infrastructure. Learn more
  • Auckland city crosswalk with road work signs
    Datascape
    Datascape is a cloud-based solution designed to create new ways for councils to work and better engage with their communities. Learn more
  • A truck driving on a scenic road overlooking the ocean
    Timpani
    The event management platform made for transport and logistics networks of any scale. Learn more