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MyDatascape helps councils elevate their digital transformation strategy to meet customer demand and exceed expectations in a fast-paced digital world.
MyDatascape is a great way for councils to engage with their customers in a way that suits their lifestyle by providing a secure, personalised, confidential and functional digital window into the council’s services.
Meeting the self-service expectations of your customers, not only improves their experience and overall satisfaction, but it also reduces call centre workload and staff costs. Customers can engage directly with the council when it’s convenient for them, and check on the progress of their request or application.
Empower your customers to access council services through a self-service portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.
Empower your customers to access council services through a self-service portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.
The communities' digital interactions flow through into our products, reducing back-office data entry, processing, and increasing data accuracy and workflow automation.
Use pre-configured online forms, workflows and templates to speed up implementation and provide a faster return on investment.
Give customers round-the-clock access to services, empowering them to action tasks with their council at a time that’s convenient for them.
Empower the community to solve their issues with a tailored self-service portal enabling staff to focus on higher-value cases, which will ultimately lead to council growth and service being scaled.
Through increased interaction with MyDatascape, your council is considered a knowledge base and source of information increasing your credibility and visibility for the community.
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