Westland Milk – $120m transformation is only the start
One of New Zealand's largest dairy processors Westland Milk is undergoing a major transformation and a new CRM implementation by Datacom is set to deliver great customer experiences and insights.
WAI platform to help councils comply with water legislationDatacom is developing the ‘Water Asset Intelligence’ platform WAI, to help councils comply with the Local Water policy.
Virtual tour: step inside a New Zealand data centreOur 360° virtual tour of one of our data centres, gives an in-depth look at what makes this facility one of NZ's best.
Moorabool's digital transformation journey with Datascape Moorabool Shire Council has secured the future of its rating system and boosted service delivery with Datascape.
Talent Elevator: Setting Datacom’s graduates up for successDatacom’s Talent Elevator sets early career starters up for success, in a week full of networking, fun and learning.
Expert Q&A: AI ethics and opportunities in local governmentExpert Q&A with Katie King, CEO of AI in Business, exploring how AI can help local government organisations serve their
Sustainability and certainty vital for trusted data centresDatacom’s network of data centres has some important advantages as customers seek sustainability and certainty.
Datacom appoints Laura Malcolm as new MD for Australia Datacom welcomes visionary business and tech leader, Laura Malcolm, as the new Managing Director for Datacom Australia.
Cutting emissions: a commitment to sustainable data centresDatacom is reducing the emissions footprint of its data centres so it can help customers scale in a sustainable way.
Don’t let AI drive your culture, let your culture drive AIAI is emerging as your next opportunity for improving service experiences, says Datacom MD Stacey Tomasoni.
Ebook: The Holidays Act decoded: the essential guidePayroll expert Datapay’s Chris Mar explains the Holidays Act and the common challenges that can catch out employers.
Ebook: How AI will change the payroll landscapeEbook: Datacom's Datapay team explores how AI can transform payroll and alleviate pressure for payroll teams.
New office a signal of Datacom’s commitment to Hawke’s BayDatacom’s Hawke’s Bay team have opened their new office in Hastings, ready to continue supporting local businesses.
From gaming to a career in tech: Wednesday WilsonA perfect storm led Wednesday Wilson to change paths and pursue a career in tech – and it’s a change that has paid off.
Cloud can be an engine for top-line growthWith ongoing economic uncertainty and cost pressure on businesses, many are looking to cloud platforms to spur growth.
Datacom talent named as WIICTA finalistsFour Datacom team members are finalists for the 2024 Reseller News WIICTA awards, celebrating female excellence in tech.
Datacom: Strategic Refresh Initiative partner for Windows 11Datacom has been announced as a key Strategic Refresh Initiative partner for Windows 11 in Australia and New Zealand.
Big jump in AI usage, guardrails still not in placeDatacom’s “State of AI Index:AI Attitudes” research shows jump in AI usage in NZ companies, but guardrails not in place.
Light-touch, risk-based AI rules make sense for AotearoaIt's good to see the Government’s approach to guiding local use of AI starting to take shape, says Justin Gray.
Local IT partner provides “peace of mind” for Markham team“A local presence – someone that’s available and can pop in if needed” was part of the brief when Markham chose Datacom.
Engagement up, costs down with Alinta’s new AEM platformFor Alinta Energy, shifting to an AEM platform with the help of Datacom is seeing customer experience soar while mainten
Connecting Australians with vital information and servicesDatacom is helping Australian governments and their citizens by leveraging technology and CX to solve challenges.
SafetyIQ boosts workplace safety with unified platformDatacom has helped SafetyIQ deliver a new platform that gives companies access to critical health and safety modules.
Digital revolution a chance for councils to engage residentsNew tools are part of the digital revolution promising a new era of engagement between councils and their residents.
Dirty data a risk for Kiwi businesses implementing AI toolsResearch reveals poor data hygiene and emerging tech creating new data storage demands are putting companies at risk.
Lion pilots smart, sustainable beer packagingA rapid innovation project with Datacom has helped Lion to pilot a modern, painless returnables system for beer bottles.
Fish Mainland: Going digital to preserve a precious taongaFish Mainland devised a plan to help recreational fishers look after South Island fisheries - Datacom made it happen.
Video series: how do we build a sustainable future?Learn how increased use of generative AI tools is just one of the factors driving up the power demands for data centres.
#1 for CX: Datascape helps Porirua top council rankingsDatascape is helping Porirua Council better serve its community – the team has been ranked as the top council for CX.
Technology can help councils grow trust: researchNew research reveals Australians believe more technology investment from their councils would grow trust and confidence.
VMware is changing. Here's what you need to know ...Datacom is helping customers understand what Broadcom's acquisition of VMware means and how to navigate the changes.
Three critical steps to effective cybersecurityDiscover why empowering your team with knowledge can be the best defence against Australia’s $42B cybercrime epidemic.
First Foundation helping young Kiwis reach their potentialFirst Foundation has helped 1000+ young Kiwis overcome barriers to study – Datacom wants to help grow their impact.
Setting the stage for improved CX and human experienceAI, data, and cloud tech are key to better service delivery, creating more personal and efficient human experiences.
Vital blood and biologics software shifts to cloud platformA new cloud platform has increased security, scalability and reliability for a local blood services organisation.
The new cloud-based platform powering Alinta’s call centresDelivering cloud-based contact centre operations with Datacom is helping Alinta Energy stay ahead of the curve.
Two Kiwi companies, one team, invested in the same outcomeFor more than a decade, Fulton Hogan has trusted Datacom and its data centres with their mission-critical equipment.
AI and manufacturing: Why AI is not an either-or decisionWhat opportunities does AI hold for manufacturing? We asked two of our Assistant Directors for some insights and advice.
Why organisations are turning to unified communicationsOur experts on why organisations are turning to UCaaS instead of relying on laptops as collab tools for their business.
How Datacom is creating a pipeline of talentThe TIN team asked Justin Gray why Datacom believes we need to foster talent and help create a workforce for the future.
Service desk calling: solving problems and creating impactDeploying everything from self-healing systems to AI, the future of service desks is anything but business as usual.
Use cases and ‘safe tools’ a smart starting point for AIOrganisations struggling with where to start on their AI journey need to look at use cases first, says Sunny Katira.
Zespri’s new Canopy platform: on time and under budgetA refresh of its Canopy platform is helping Zespri better support kiwifruit growers with UX fit for the future.
Ten tips to get the most out of Microsoft CopilotWe asked Hilary Walton for her insights on Copilot and how she’s been using it to supercharge her productivity.
Getting IT right critical for Kiwi companiesFrom outdated software to everyday IT distractions, Adam Mercer provides insights on what's holding Kiwi SMBs back.
Copilot a powerful workspace tool – if your data is in orderCopilot is a valuable tool, but organisations need to remember good quality content – or information – is still king.
Five key trends in automation platformsDave Payne highlights customer trends in seeking platforms to help them thrive amid challenging economic conditions.
Turning travel brochures into digital experiencesThe Visitor Kiosk team is replacing old-school travel brochures with sustainable, engaging digital experiences.
Bringing clarity and visibility to council's customer commsDatascape CRM has streamlined the customer enquiry process for staff and the people that WBOP District Council serve.
Datacom making the shift to eInvoicing with MBIEDatacom is one of the companies making the shift to eInvoicing starting with sending eInvoices to MBIE.
Psoda avoids disruption with move to Datacom data centresAn urgent move to Datacom’s data centres was handled quickly and smoothly, improving confidence in the future for Psoda.
Outstanding growth for solar-powered successBringing Datacom on as an integration partner is helping PowerSmart as it continues on its growth trajectory.
A problem-first approach leads to better virtual agentsOrganisations looking to bring in a virtual assistant need to view it as an iterative process to get the right results.
Growth lies beyond the comfort zone: Tarsha Mcintyre A six-year journey that started as a customer service role has seen Tarsha Mcintyre challenge herself and grow.
Chorus delivers ultrafast broadband – even faster with AgileA collaborative, Agile approach has seen Chorus deliver Ultra-Fast Broadband and increase its new offerings four-fold.
What's on the local government agenda in 2024?Making the most of advances in mobility, the cloud and AI will help councils navigate challenges in the year ahead.
Wattle Range Council grow transparency, trust with DatascapeModernised processes and actionable data are helping Wattle Range Council better serve its community.
Dual wins for Datacom at Riverbed Partner of the Year AwardsDatacom has been named APJ Partner of the Year and Global Systems Integrator of the Year by Riverbed.
Continuous improvement ethos underpins data centre successTogether with Uptime Institute, Datacom is benchmarking itself to ensure it is maintaining the highest standards.
Ebook: How Zero Trust can combat evolving ransomware threatsLearn how taking a Zero Trust approach to cybersecurity can protect your organisation against ransomware attacks.
Datacom secures leadership award for ‘best in class’ CXDatacom has been recognised as best in class in the customer experience outsourcing services industry.
Safer, more reliable network connections across WA for DPIRDUndergoing a network infrastructure refresh has increased security, connectivity and savings for the DPIRD team.
Businesses optimistic for growth and government supportNew research reveals that kiwi business leaders are looking to the future with optimism around opportunities for growth.
Payroll move brings data and automation benefits to CardinalAfter outgrowing their previous payroll system, logistics company Cardinal made the move to Datapay.
AI's digital revolution: transforming informationMichael Bradley is focused on harnessing AI to unlock the power of turning data into actionable knowledge.
Q&A: Leveraging SAP to enable alignment and innovationSeamus McNamara shares his insights about the evolution of SAP and what opportunities he sees for it.
ISG recognises Datacom as a leader in CX services: reportWhat do the top CX service providers do to set themselves apart? Find out in ISG's Customer Experience Services report.
Justin Gray: We need to accelerate AI uptake responsiblyAI is no silver bullet but Justin Gray says it has a role to play in tackling New Zealand’s stubbornly low productivity.
Growing tech talent for Australia's digital futureCareer starters are finding their path with Datacom and helping meet the demand for tech skills, now and in the future.
Working together to close the Indigenous employment gapDatacom is partnering to support First Nations emerging leaders and create new pathways into tech.
Digital-first government key to growing council engagementOver half of Australians are engaged with their local council, but just 35% feel heard according to new research.
AI needs 'zero trust' approach we take with cybersecurityAI is changing how we do business, but Matthew Evetts says data stewardship and a zero-trust approach are critical.
Datacom’s 2023 awards and accoladesDatacom's 2023 honours includes awards for our people and teams, sustainability journey, partnerships and performance.
Empowering Aotearoa’s future leaders with TupuToaDatacom and TupuToa are tackling underrepresentation of Māori and Pacific with internships and opportunities in tech.
CAA implements a new telecommunications network to serve SAA new telecommunications network is supporting vital connections for courtrooms in South Australia.
Award-winning innovation at Tasmania's Central Coast CouncilThe Antenno app has boosted community engagement and service efficiency for Tasmania's Central Coast Council.
Datacom celebrating Hawke’s Bay businesses after tough yearDatacom says there's a lot to celebrate at this year's Hawke's Bay Business Awards, including resilience and recovery.
How Datacom supported the Scion team to jumpstart innovationAn innovation sprint series has helped Scion unlock smart ideas to deal with forestry debris and turn waste into value.
How CX earned a seat at the leadership tableMD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience - and what she's learned.
Two-way digital channels a vital next step for councilsLocal government has good levels of engagement (even with Gen Z) but there is growing demand for better digital tools.
Ebook: Better EX and CX a foundation for better businessA new survey has identified gaps in EX & CX strategy and tech - the ebook "Being better" looks at how to close the gaps.
Solving the interoperability problem in NZ healthcareRaghu Hegde is harnessing Datacom’s expertise and experience to help improve digital healthcare solutions.
Datacom joins ServiceNow Partner ProgrammesDatacom has joined two ServiceNow Partner Programmes to enhance digital transformation and meet rising demand.
New report looks at "The digital face of government" in NZ"The digital face of government" report shows where NZ agencies are falling short, but relatively easy fixes exist.
Technology and talented teams key to exceptional experiencesJenny Angus is bringing her 20 years' experience in contact centres to Datacom's CX team and customers.
Glenn Smith: Pace of change in IT a chance to try new thingsGlenn Smith has been at the forefront of innovation throughout the evolution of tech, allowing him to evolve with it.
Why now is not the time to stop investing in CRMCraig Skinner details how the right software can help businesses yield wins with new and existing customers.
Sustainability at UWA: smarter choices, less wasteMaking a meaningful impact is the drive behind UWA's sustainability commitments – now it's driving IT procurement too.
Planning for an uncertain future with design bootcampsWhile no one knows exactly what the future will bring, Datacom is helping businesses prepare for potential scenarios.
App assurance: going beyond stable, safe and secureDarren Keall says effectively managing your apps can help drive performance in the fast-changing tech environment.
NZ companies split on AI, lack of policies poses riskResearch into the attitudes of Kiwi business leaders towards AI adoption has revealed new insights about its use in NZ.
MSP chooses Datacom for locally owned and secure data centreFor Securecom, choosing Datacom's Kapua data centre means security and sustainability in the long term term.
New devices boost productivity for Brisbane Airport A new modern workplace solution has led to a drastic improvement in performance for Brisbane Airport.
Bringing together best-of-breed platforms with HumanforceA new partnership between Datacom and Humanforce will help businesses streamline their workforce and payroll.
Diversity & sustainability key to better outcomes for PSGTaking a big picture approach is helping the PSG team meet customers’ needs and create a more sustainable future.
Datacom launches virtual work experience platformDatacom’s virtual work experience platform creates opportunity for career starters to kickstart their future in tech.
Cloud contact centre delivers scalability for MASImplementing the right contact centre platform is helping insurer MAS to meet demand and take care of their customers.
Hybrid cloud helps TSB get ready for the future of bankingA successful and smooth migration to Datacom's Cloud X has set TSB up for the digital future of banking.
Virtual assistant driving improvements for My Aged CareMy Aged Care's new virtual assistant is increasing the accessibility and improving the quality of aged care services.
Building a cloud foundation to back NZ emergency servicesMigrating to Azure with Datacom has set one emergency services organisation up for the future.
Putting UDC Finance borrowers in the driver’s seatAn innovative customer portal is helping UDC Finance make vehicle loan information accessible for its customers.
Why the future of Service Desks should look very differentDatacom's William Clancy and Jai Moran outline why service desks should be run with an 'experience first' approach.
NZ Blood Service's vital work underpinned by hybrid cloudCloud services have given NZ Blood Service the perfect mix of scalability, security, cost control and fast deployment.
Scholarships build foundations for the futureJamal Peneha-Parlour and Timoti Wharewaka know first-hand the impact a First Foundation scholarship can have.
Datacom Group announces FY23 financial resultsDatacom Group has reported its FY23 financial results with revenue increasing to $1.49bn and focus on local investment.
Datacom on the hunt for new space in Hawke’s BayThe growing Datacom team in Hawke's Bay is on the lookout for a new space that accommodates increased collaboration.
Growth mindset an asset in tech – and in lifeDiana Ismagilova is combining expertise from both the personal and professional sides of her life to make an impact.
Tech has a key role to play in cutting greenhouse emissionsWe need to invest in the planet with technology, says Datacom's Director of Corporate Strategy Mike Porteous.
Datacom named Workday Services Partner: one of four locallyAs a Workday Services Partner, Datacom is able to support implementation of Workday’s enterprise cloud applications.
Datacom renew AWS Managed Service Provider statusAttaining renewed AWS MSP status reflects Datacom’s expert ability to support its customers on their cloud journey.
Creating pathways for healing and opportunity with educationA foundation established in the wake of the mosque attacks is connecting the families of victims with new opportunities.
Squeezing value out of cloud investments in 2023: Mark HileMaking cloud investments pay their way will become a key priority for organisations in 2023.
Virtual assistant a ‘game changer’ for Humm GroupThe Humm Group has introduced their virtual assistant ‘Emm’ and can now provide 24/7 support to their customers.
Students encouraged to consider a career in techDatacom research shows 40% of NZ students have considered studying tech but industry misconceptions stops choice.
New thinking needed to meet gaps in aged care: Pauline SooTechnology has a critical role to play in meeting the growing needs of our ageing population and aged care sector.
Making life easier for Kennards customers boosts bookingsA new Kennards Hire website is helping the equipment hire company remove barriers for customers and boost bookings.
Meet Hiko: the chatbot helping up to 5000 customers a monthMercury's chatbot Hiko is helping up to 5000 customers a month so its customer team can focus on more complex queries.
Conversational AI is a powerful tool, if the design is rightAdrienne Merlo is shaping the future of conversational AI technology as her insights bring projects to life.
Datacom data centres now powered by renewable energyDatacom is working with Mercury to ensure its data centres across the country are backed by 100% renewable energy.
Ebook: Keep knowledge at the core of your CX and EX Learn how to build a knowledge system with customer and employee experience at the core in this Datacom ebook.
IoT sensors & Timpani helping keep communities cleanHarnessing data from IoT sensors using Datacom’s Timpani platform has seen Ventia cut costs and carbon emissions.
Data sovereignty vs residency: how to keep your data safeDatacom Cloud's Darren Hopper explains the difference between data sovereignty and residency - and why it matters.
Engaging stem cell donors for life: a new platform for ABMDRA new donor management system is helping the Australian Bone Marrow Donor Registry keep connected with stem cell donors.
Data security: don’t leave your doors unlockedBeing able to store and access data centrally has been a game-changer, but the trade-off is vigilant data security.
A human-centric Work From Anywhere model Learn how to thrive in the new era of work by prioritising human centricity in the WFA model with this Datacom ebook.
Passion for tech helping inspire other rangatahiCybersecurity engineer Shaqueal Harema's love for tech is inspiring other rangatahi to follow in his footsteps.
Tech interns working on lifechanging Ngā Mihi projectDatacom graduates Maria Perriton and Kafo Tila got the opportunity to help turn an award winning pitch into a reality.
Net carbon zero: the next step in our sustainability journeyDatacom is committed to being net carbon zero by 2030 - here's what we’ve learned on our sustainability journey so far.
Developing the tech talent we need now – and for the futureDatacom needs more skilled people right now, but it’s also focused on building a tech talent pipeline for the future.
Transforming customer experiences for WA Dept of Transport WA Department of Transport is delivering better experiences for customers and its teams after a project with Datacom.
Growing Datacom’s cloud team by building new tech pathwaysDesiree Hutcheon’s technical skills and mentorship abilities are helping Datacom’s cloud team grow new talent.
Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post keep pace with the needs of its customers and prepare for the future.
CRM projects: How to avoid the common pitfallsAssociate Director ANZ Salesforce Practice Craig Skinner outlines critical steps for a successful CRM project.
Web 3.0 data storage powered by 100% green energySydney-based Holon has to turned to Datacom’s data centres to provide a greener option to underpin its Web 3.0 services.
Shift from UK to NZ proves the right move for cyber expertsMoving to NZ to work in Datacom’s cyber team has led to career benefits and better work-life balance for UK expats.
Kaitiaki and care part of the tech brief for Te Wao NuiCreating interactive, engaging spaces at Te Wao Nui, the Wellington children's hospital, was a team effort for Datacom.
Former EROAD CTO Tim Hogan joins Datacom as Datapay DirectorEROAD’s former CTO Tim Hogan is set to join Datacom as Datapay Director at the end of this month.
Supporting a more sustainable Aotearoa with Manawa EnergySmart software asset management is helping Manawa Energy focus on renewable energy generation for a low-carbon future.
Hybrid cloud proves a game changer for ANZCOShifting to a hybrid cloud model has given beef and lamb exporter ANZCO more control and "a quantum leap" in speed.
Delivering flexible contact centre services with TwilioTwilio is helping Datacom provide customers call centre services with greater speed, flexibility and agility.
Creating safer spaces for children online with ThinkUKnowOnline safety programme ThinkUKnow helps protect children from cyber exploitation and Datacom it reach more people.
Creating space for the things that matter: Stacey TomasoniMaking time for people to focus on more meaningful work can create a powerful impact for your customers and your team.
New CRM supporting booking surge for Southland event expertsA new CRM system is helping TW Events capture customer details and keep pace with a surge of post-pandemic bookings.
Datacom appoints MD for SaaS products portfolioPeter Nelson has been appointed Managing Director SaaS Products to lead Datacom’s three software product businesses.
Solving problems from the ground upJoel Macfarlane and Sunny Katira: Datacom's software engineering capability key to building effective, agile solutions.
MainPower keeping the lines clearWith Datacom's help, MainPower is harnessing new tech to keep power lines free of trees and communication lines clear.
Datacomp 2022: 10,000 hours of problem solving in Aus & NZ10,000 hours of problem solving is about to get underway as Datacom's annual innovation competition Datacomp kicks off.
Taking a human-centred approach to workforce managementDatacom’s Workforce Optimisation team takes a human-centred approach to managing working arrangements for 2000+ people.
Communication not tech the barrier to Zero Trust adoptionA lack of buy-in from security and operational teams is creating a barrier to the successful adoption of a Zero Trust.
Live Webinar: Datacom and industry analyst on Zero TrustLearn about Zero Trust in AU and NZ– and the barriers organisations need to address to support implementation.
Ebook: Creating business value with application managementLearn how to manage an app portfolio to create business and customer value in this Datacom app management ebook.
Delivering safe, equitable water services for New ZealandersTaumata Arowai's vision is "safe water for everyone, every day" - and Datacom is playing a vital support role.
Finding opportunities for tech to support better healthcareDatacom's Health Director Pauline Soo is focused on finding opportunities for tech to solve challenges in healthcare.
Enabling Australian organisations to shape own futureDatacom is using tech to empower Australian organisations and communities to shape their own futures.
Pauline Soo joins Datacom as Health DirectorPauline Soo has joined Datacom as Health Director, bringing 20 years’ experience in healthcare to the role.
Datacom hires virtual service desk employee to help staffAmelia - aka "Sam" - set to enhance Datacom employee experiences by delivering instant, human-like service desk support.
Rapid response key to helping small business amid lockdowns Teamwork and tech smarts helped Auckland Unlimited deliver relief to thousands of businesses impacted by lockdown.
Commitment to customers drives WineWorks cybersecurityLogistics company WineWorks worked with Datacom to achieve peace of mind around cybersecurity and keep customers safe.
2022 Cloud Report: Cloud adoption rising fast in AU and NZSee the key findings from the 2022 Cloud and Infrastructure Report from Tech Research Asia (TRA) and Datacom.
Tower: thinking ahead with AI and machine learningTower is using AI and machine learning to improve experiences for their customers – with help from Datacom and IBM.