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Genesys Cloud

Communicate and collaborate with your customers and employees with ease with Genesys Cloud.
Genesys Cloud
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Communicate and collaborate with your customers and employees with ease.

Genesys Cloud uses the power of Amazon Web Services' cloud-based platform to provide your business with the solutions to build and deploy leading contact centre services for your customers.

Offering a suite of cloud-based services, Genesys Cloud helps your business with the tools you need to communicate and collaborate with your customers and your employees. It draws on the latest artificial intelligence innovations to automate labour-intensive tasks, ensuring your customers get fast, accurate information at a time that suits them.

Built with security at the forefront, you can rest assured that your data is safe.

Tour the Genesys Cloud platform

See what makes the Genesys Cloud platform a leading cloud contact centre solution. Explore the Genesys Cloud interface from the perspectives of the agent, supervisor, and administrator.

Learn more
Elephant

This went above and beyond what we ever expected from this system ... When it came to the crunch and we needed to make things happen, Datacom was there and they delivered.

HA
Hamish Archer
General Manager of Technology, TSB

Operational agility

As Genesys Cloud is based on an open-technology platform, you can increase your operations as your business grows. Choose what you'd like to use at any given time.

Simplify your tech

Manage all your customer and employee engagement tools from one platform.

Automate and see results

Integrate with your customer resource management (CRM) tools, automate tasks and boost sales.

Our expertise includes

  • Customer self-service icon
    Customer self-service
    Give customers the option to manage their engagements with your organisation via speech-enabled interactive voice response (IVR), voice bots, and chatbots.
  • Digital channels icon
    Digital channels
    Be able to help your customers via their preferred channel, whether it's email, chat, text message or messaging apps, or offer screen share assistance.
  • Voice services icon
    Voice services
    Be able to scale your contact centre to suit your needs. You can bring your own carrier or use Genesys Cloud Voice, which is a voice over IP (VoIP) service.
  • Inbound routing icon
    Inbound routing
    Be able to route calls to agents and use agent and group voicemail, configure greetings and receive email notifications. Offer callbacks to your customers when contact centres are busy.
  • Outbound campaigns icon
    Outbound campaigns
    Use outbound campaigns to reduce calls to your contact centre by implementing proactive notifications via your customers' preferred channels.
  • Reporting and analytics icon
    Reporting and analytics
    Monitor your contact centre's analytics using real-time dashboards and historical reporting to track KPIs, call times, service levels, and resolution rates.
  • Integrations and apps icon
    Integrations and apps
    Choose from readymade third-party apps, pre-built integrations from Genesys, or integrate Genesys Cloud with your existing system.

Discover more

07-09-2020 Every call counts when keeping New Zealand’s food safe AsureQuality switches its service desk operations to Datacom, elevating its CX strategy to further support its 1,800 staff and to offer the broadest range of food assurance services in New Zealand.
Read more
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Contact centre platforms

Enhance your customer experience and manage connected interactions across every channel with Datacom’s contact centre infrastructure.