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Genesys Cloud

Communicate and collaborate with your customers and employees with ease with Genesys Cloud.

Communicate and collaborate with your customers and employees with ease.

Genesys Cloud uses the power of Amazon Web Services' cloud-based platform to provide your business with the solutions to build and deploy leading contact centre services for your customers.

Offering a suite of cloud-based services, Genesys Cloud helps your business with the tools you need to communicate and collaborate with your customers and your employees. It draws on the latest artificial intelligence innovations to automate labour-intensive tasks, ensuring your customers get fast, accurate information at a time that suits them.

Built with security at the forefront, you can rest assured that your data is safe.

Tour the Genesys Cloud platform

See what makes the Genesys Cloud platform a leading cloud contact centre solution. Explore the Genesys Cloud interface from the perspectives of the agent, supervisor, and administrator.


This went above and beyond what we ever expected from this system ... When it came to the crunch and we needed to make things happen, Datacom was there and they delivered.

Hamish Archer
General Manager of Technology, TSB

Operational agility

As Genesys Cloud is based on an open-technology platform, you can increase your operations as your business grows. Choose what you'd like to use at any given time.

Simplify your tech

Manage all your customer and employee engagement tools from one platform.

Automate and see results

Integrate with your customer resource management (CRM) tools, automate tasks and boost sales.

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Contact centre platforms

Enhance your customer experience and manage connected interactions across every channel with Datacom’s contact centre infrastructure.