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Data centres New Zealand

Secure, scalable, and award-winning data centre services for your critical IT infrastructure.

Secure, scalable, and award-winning data centre services for your critical IT infrastructure.

Datacom has been delivering data centre solutions that meet our customers' bespoke and changing needs for more than 30 years.  We own, design, build, manage, and operate all four of our New Zealand data centres. We also offer co-location facilities with AirTrunk in Australia. We house some of the most critical data in New Zealand and Australia. This includes data from large-scale commercial operations, government agencies, banks, and small businesses. No matter your business size or needs, we'll partner with you to provide a flexible, secure, and scalable solution. 

We understand how important what we do is for you and for your customers, so we'll never ask you for a scheduled outage. We live and work in the communities in which our data centres operate, and we're confident our facilities can deliver everything you ask of them — now and into the future.

Delivering one of the region’s biggest data centre projects, with the goal of upgrading capacity without disrupting customer access, makes Datacom's data centres in New Zealand unique.

AG
Andrew Green
Associate director, Datacom

Highly secure facilities

Our industry-leading processes are both compliant and audited against international standards. We have exceptionally high security standards. They include robust security checks and meet stringent government regulations.

Always-on service availability

Availability is all about your systems being up and running with no outages. We achieve this with industry-leading maintenance processes and comprehensive system testing.

Flexible and scalable

We offer rack solutions in many sizes, and we can accommodate your requirements, large or small. You don't need to commit to a fixed number of racks or kilowatts of power. We offer usage-based pricing so you only pay for what you use.

Our expertise includes

Frequently asked questions

What on-site services do you provide?

We provide the following on-site facilities and services at no extra charge:

  • Inwards goods and a secure store
  • Build rooms to set up and prepare for equipment installations
  • Customer offices with kitchens, meeting rooms, bathrooms, and first-aid room
  • Guest wi-fi
  • Secure car parking on-site with the exception of on-street parking for Wellington (Abel)
  • Technicians are on-site 24/7 at all data centres except for our Christchurch (Gloucester) data centre, where they're available 12 hours a day, seven days a week
  • Customer access or vendor access to your racks and IT equipment is available via authorised access lists controlled by the customer
  • All of Datacom data centres are telco and vendor-neutral
  • You get 24/7 site access. There are no charges to access our facilities, except when you need a guide. We welcome tours, but please contact the team in advance to book one
  • All packing waste, IT equipment, and hardware is responsibly disposed of or recycled for you. We can also provide secure disposal of data destruction at an extra cost
  • We offer Stratum-1 NTP (Network Time Protocol) Time Server at Auckland (Orbit) and Hamilton (Kapua). These services are not currently available at Wellington (Abel) and Christchurch (Gloucester).

What racks and power options are available to me?

  • Racks are 46 RU (rack unit). Half and quarter racks are also available
  • Dedicated dual power rails, electronically locked doors, and discrete data cabling entry to each full rack or compartment
  • Tape libraries, mainframes, and bespoke technology can all be housed
  • We also offer the option to bring your own racks. This is reviewed on a case-by-case basis depending on your specific needs and the supporting infrastructure your racks need
  • We offer flexible contracts so you can increase or decrease your rack sizes as and when required. Our racks support the following power:
  • Auckland (Orbit) and Hamilton (Kapua): up to 12kW (kilowatt)/rack, average of 6kW
  • Wellington (Abel) and Christchurch (Gloucester): up to 8kW/rack, average of 4.5kW.

How do you undertake equipment installation and cabling?

Skilled data centre technicians are available to undertake installations of racks and equipment. This includes inter-rack and telco cross-connect cabling. We can preload and set up equipment in our on-site build rooms prior to on-floor installation and interconnectivity setup. We also provide the cabling infrastructure to connect data cables between your racks. For larger data cabling needs, we can secure multiple quotes and project manage the installation on your behalf.

What are your billing and contractual arrangements?

  • We bill on a monthly basis to ensure you have flexibility to scale up or down
  • There are no lengthy contracts or 'real estate and allocated power' contracts
  • We charge for rack hosting and power on consumption
  • Cross connects have a one-off installation fee, but no monthly charges
  • A monthly report is available that includes:
  • Power, rack, and air operating conditions
  • Maintenance undertaken and scheduled to take place
  • Data centre incidents
  • All our data centres are telco and service provider neutral and guaranteed to remain so for the lifetime of the facility. You have full control and choice over who you work with.

What certifications do you have at your data centres?

  • Auckland (Orbit) and Hamilton (Kapua): ISO-27001, PCI-DSS, M&O Uptime Institute, and TIA-942
  • Wellington (Abel) and Christchurch (Gloucester): ISO-27001 and PCI-DSS.