Data centres New Zealand

Secure, scalable, and award-winning data centre services for your critical IT infrastructure.

Datacom has been delivering data centre solutions that meet our customers' bespoke and changing needs for more than 30 years.  We own, design, build, manage, and operate all four of our New Zealand data centres. We also offer co-location facilities with AirTrunk in Australia. We house some of the most critical data in New Zealand and Australia. This includes data from large-scale commercial operations, government agencies, banks, and small businesses. No matter your business size or needs, we'll partner with you to provide a flexible, secure, and scalable solution.

We understand how important what we do is for you and for your customers, so we'll never ask you for a scheduled outage. We live and work in the communities in which our data centres operate, and we're confident our facilities can deliver everything you ask of them — now and into the future.

Delivering one of the region’s biggest data centre projects, with the goal of upgrading capacity without disrupting customer access, makes Datacom's data centres in New Zealand unique.

Andrew Green

Associate director, Datacom

Highly secure facilities

Our industry-leading processes are both compliant and audited against international standards. We have exceptionally high security standards. They include robust security checks and meet stringent government regulations.

Always-on service availability

Availability is all about your systems being up and running with no outages. We achieve this with industry-leading maintenance processes and comprehensive system testing.

Flexible and scalable

We offer rack solutions in many sizes, and we can accommodate your requirements, large or small. You don't need to commit to a fixed number of racks or kilowatts of power. We offer usage-based pricing so you only pay for what you use.

Our expertise includes

Services
Products

Trans-Tasman network
A secure, carrier diverse network interconnects our data centres in New Zealand and Australia with guaranteed availability and robust infrastructure for a more consistent network experience.
On-site technicians
Our experienced technicians provide 24/7 support. We can undertake installations and data cabling for you, helping to remove the cost of you sending your people to our data centres.
Full relocation services
Our experienced technicians can support your preferred contractors and manage your complete relocation process. We also provide device-by-device migration and testing with minimal disruption.
Hybrid cloud services
A mixed platform offers the benefits of flexibility, scalability, and access to extra storage. Get the benefits of public cloud with the reliability, performance, and security of local data centres.
Reseller and telco partners
We provide co-location hosting to absorb the risks and costs linked to digital asset management, including established cabling systems for fast connections, secure onsite storage, and rack expansion.
Hardware and software
Our data centres support the full array of technologies provided by major hardware manufacturers and application software companies.
Network services
Our data centres are telco and supplier neutral and are set up to ensure high levels of interconnectivity to public cloud providers, and domestic and international network companies.
Government services
We're certified to meet exacting government standards. Our local technicians work to ensure your sensitive information and systems are protected, with assured uptime and scalability.
Enterprise services
Regardless of your size, budget, or changing needs, we are ready and able to look after your digital assets. You can access quarter, half, or full racks with the flexibility to grow as you need to.
Financial services
We're PCI- and GDPR-compliant to ensure outage and breach risks are reduced, and your sensitive information remains accessible but secure – all while you maintain control of your critical IT assets.

Auckland (Orbit)
New Zealand’s most highly regarded data centre is geologically stable and flood free. We use an air-side economiser cooling system which reduces energy usage. Be confident your data is in safe hands.
Hamilton  (Kapua)
Our most expandable data centre. Kapua (Māori for cloud) is ideal for the requirements of cloud computing organisations. It supports Active/Active business and mission-critical applications.
Wellington (Abel)
Our Rated 3 Standard data centre has been earthquake-strengthened and refreshed to provide leading-edge solutions and flexibility to our largest financial institutions and government agencies.
Christchurch (Gloucester)
Our South Island data centre has stood strong and continued to provide essential IT services throughout earthquakes with no outages. It supports the South Island's primary and tourism industries.
Data centres Australia
We deliver data centre hosting and co-location services in AirTrunk’s world-class SYD1 (Sydney West) and MEL1 (Melbourne) hyper-scale facilities.   Learn more

Discover more

Data centres: managing a crisis and crisis management 'Prepare for anything’ has always been the mantra for data centres. During the current crisis, get an insight into how data centres continue to work as an essential service to keep your data safe. Datacom

MBIE API Platform – faster, easier access to information The Ministry of Business, Innovation and Employment (MBIE) has a core function to support New Zealand business, providing a diverse range of services to businesses and citizens.

Public sector

Peace of mind and 60% cost savings with Datacom@AirTrunk A high stake move to Australia's premiere data centre, Datacom@AirTrunk, pays off for an IT provider laser-focused on customer service. Datacom

Frequently asked questions

What onsite services do you provide?

We provide the following onsite facilities and services at no extra charge:

Inwards goods and a secure store
Build rooms to set up and prepare for equipment installations
Customer offices with kitchens, meeting rooms, bathrooms, and first-aid room
Guest wi-fi
Secure car parking on site with the exception of on-street parking for Wellington (Abel)
Technicians are on-site 24/7 at all data centres except for our Christchurch (Gloucester) data centre, where they're available 12 hours a day, seven days a week
Customer access or vendor access to your racks and IT equipment is available via authorised access lists controlled by the customer
All of Datacom data centres are telco and vendor neutral
You get 24/7 site access. There are no charges to access our facilities, except when you need an escort. We welcome tours, but please contact the team in advance to book one
All packing waste, IT equipment, and hardware is responsibly disposed of or recycled for you. We can also provide secure disposal of data destruction at an extra cost
We offer Stratum-1 NTP (Network Time Protocol) Time Server at Auckland (Orbit) and Hamilton (Kapua). These services are not currently available at Wellington (Abel) and Christchurch (Gloucester).

What racks and power options are available to me?

Racks are 46 RU (rack unit). Half and quarter racks are also available
Dedicated dual power rails, electronically locked doors, and discrete data cabling entry to each full rack or compartment
Tape libraries, mainframes, and bespoke technology can all be housed
We also offer the option to bring your own racks. This is reviewed on a case-by-case basis depending on your specific needs and the supporting infrastructure your racks need
We offer flexible contracts so you can increase or decrease your rack sizes as and when required. Our racks support the following power:
- Auckland (Orbit) and Hamilton (Kapua): up to 12kW (kilowatt)/rack, average of 6kW
- Wellington (Abel) and Christchurch (Gloucester): up to 8kW/rack, average of 4.5kW.

How do you undertake equipment installation and cabling?

Skilled data centre technicians are available to undertake installations of racks and equipment. This includes inter-rack and telco cross-connect cabling. We can preload and set up equipment in our on-site build rooms prior to on-floor installation and interconnectivity setup. We also provide the cabling infrastructure to connect data cables between your racks. For larger data cabling needs, we can secure multiple quotes and project manage the installation on your behalf.

What are your billing and contractual arrangements?

We bill on a monthly basis to ensure you have flexibility to scale up or down
There are no lengthy contracts or 'real estate and allocated power' contracts
We charge for rack hosting and power on consumption
Cross connects have a one-off installation fee, but no monthly charges
A monthly report is available that includes:
- Power, rack, and air operating conditions
- Maintenance undertaken and scheduled to take place
- Data centre incidents
All our data centres are telco and service provider neutral and guaranteed to remain so for the lifetime of the facility. You have full control and choice over who you work with.

What certifications do you have at your data centres?

Auckland (Orbit) and Hamilton (Kapua): ISO-27001, PCI-DSS, M&O Uptime Institute, and TIA-942
Wellington (Abel) and Christchurch (Gloucester): ISO-27001 and PCI-DSS.