When we talk about digital experience, we think of an engaged community that is connected to the council and informed through a channel of their preference. We envision a community involved in the process, a community educated through transparency and consistent council processes and a community that feels listened to through two-way engagement.
In a ‘social media driven’ world, we expect interactive interactions via all digital channels, making community engagement a priority for local government. Datascape provides a cloud solution with a simple, consistent experience that better connects councils with the community increasing visibility with up-to-date information, improving decision-making and driving community trust. Councils are also able to identify and address issues more efficiently increasing community satisfaction of council performance.
Datascape provides a single-source of truth with up-to-date information enabling councils to have more valuable, personalised interactions with their customers, reducing double-handling of information and ensuring accurate records of customers’ interactions are recorded and maintained.