Customer experience platforms

Your customers want you to know them, value them, and enable them. We provide contact centre solutions that enable you to better connect with them across every channel, and help them to self-serve and resolve their issues while respecting their time.

As leaders in contact centre operations and customer engagement, we work with you to improve your customer retention, drive loyalty, and grow your business, utilising scalable and innovative contact centre solutions. Datacom’s range of solutions enhances the way you engage with your customers.

We are experts in applying advanced technologies, including Genesys Cloud, livepro Knowledge Management, IPsoft Amelia artificial intelligence (AI), and other leading customer experience (CX) platform solutions, enabling you to realise your contact centre’s true potential.

Our expertise includes:

• Definition, implementation, and ongoing support of your environment
• Integration with your business and associated platforms
• CX automation and optimisation
• Knowledge management
• Customer intelligence, analytics, and industry insight.

Regardless of which channel your customers prefer, Datacom’s holistic solutions ensure you exceed expectations in a constantly changing environment while delivering exceptional levels of service, now and into the future. We have a proven track record of collaborating with customers to determine the best CX platforms, and then deliver the best solutions to achieve your outcomes.