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Customer relationship management

Our powerful CRM solutions bring personalised experiences to the forefront.
Customer relationship management
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Datacom's powerful CRM solutions bring personalised experiences to the forefront.

Expectations are higher than ever for a personalised customer experience. Datacom's CRM (customer relationship management) solutions will help you manage your customers' experience and needs.

When you're trying to manage the experience of a large number of people across a number of physical and digital channels the challenge of meeting those expectations increases.

Datacom offers organisations industry-leading solutions backed with years of experience. Access to the local capability you need to leverage the latest technology and best practices.

A key reason behind choosing Dynamics is that one of our IT strategies is ‘cloud first’, so we can allow our IT teams to focus on working with the business and getting real value from our platforms, rather than spending time managing infrastructure.

HA
Hamish Archer
General manager, technology, TSB

End-to-end experience

Datacom is well known for highly successful end-to-end business transformation projects that leverage the full breadth and depth of the platform.

Cutting-edge solutions

Benefit from Datacom’s 50-year track record of providing cutting-edge solutions that ensure you remain productive during any transformation project.

Deep industry experience

We have a wealth of experience across complex industries. This includes financial services, insurance, agriculture, and government. We know how to maximise engagements to accelerate implementations.

Global expertise, delivered here

We're invested in where you are. Consultants with global experience and locally developed talent mean we have you and your sector covered.

Our expertise includes

  • Microsoft Dynamics 365 icon
    Microsoft Dynamics 365
    Partnering with Datacom and Microsoft Dynamics 365 you get improved visibility across marketing, sales, customer service, field service, and project services. Learn more
  • Salesforce icon
    Salesforce
    Salesforce provides a 360-degree view of customer and organisational lifecycles. It's been ranked as the number one CRM by the International Data Corporation (IDC) for four years running. Learn more

Discover more

TSB: the people’s bank With technological advancement rapidly changing the way people bank, TSB is on a mission to enhance its digital presence, while also maintaining that special level of tailored service.
Read more
  • Financial services
Datacom and Counties Power give power back to New Zealanders When Counties Power wanted to use the cloud to visualise its data, Datacom’s new process not only helped the company with its electrical data but also to see its business in a whole new light.
Read more
  • Energy & utilities
Developing water data systems with crystal clear visibility The Government of Victoria controls the flow of the state's water and cascades important data daily to consumers via its website. Now the challenge was to test the water by doing this in real time.
Read more
  • Public sector

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