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Discover — Customer Stories, Ebooks, Video & Resources Our communities Our sustainability journey Datacom’s fifth annual cloud report State of AI Index: AI Attitudes in NZ

Datacom releases 2025 State of AI Index research report Datacom’s 2025 State of AI Index research shows 88% of organisations using AI have seen a positive impact on operations but as businesses move beyond experimentation, scaling AI remains a challenge.

‘Frictionless’ cloud optimisation, big savings for Mitre 10 Mitre 10 partnered with Datacom and AWS to optimise its cloud infrastructure.

Why councils shouldn’t wait to use AI AI and smart tech are already reshaping how councils work across Australia and New Zealand

Beijer Ref Group: Payroll confidence, exceptional support Datapay simplified Beijer Ref NZ's payroll, providing accuracy and support to keep operations running smoothly.

Datacom Academy: Paving the way for career growth Datacom Academy equips employees with skills and confidence to grow their careers and thrive in new opportunities.

Datapay keeps T&G Global’s payroll running smoothly From crises to compliance, Datapay has kept T&G Global’s payroll running smoothly for 20 years – even in peak season.

LeaderBrand’s network overhaul delivers fresh results Datacom’s SD-WAN helped LeaderBrand reduce outages, increase productivity, and give IT more freedom to innovate.

AI at the edge – it's personal, like it was meant to be Datacom Associate Director of Strategy and Innovation Greg Furlong explains how AI at the edge will transform the PC.

Q&A: Matt Neil on data centres, AI and sustainability Matt Neil on AI’s impact, sustainability, and how Datacom’s services stand out in a complex data centre market.

Navigating the AI fog: a Q&A with ServiceNow’s Gaurav Rewari Stacey Tomasoni and Gaurav Rewari discuss AI’s impact, enterprise tech shifts, and IT’s evolving role in business.

NPC Media: migrating into the Atlassian cloud Discover how Datacom helped NPC Media migrate to the Atlassian Cloud and unlock better performance and collaboration

Datacom shines at Auscontact 2025 Excellence Awards Datacom celebrates success at the 2025 Auscontact Awards, with SA and NSW teams recognised for service excellence.

Q&A: How generative AI is shaping end user experiences AI is reshaping service delivery - Datacom's experts share how AI is enabling better EUX and faster, smarter support.

Local long-term water reform: Q&A with Selwyn Council Selwyn leads NZ's water reform with new entity, backed by Datacom's digital platform for smarter service delivery.

A look inside Datacom’s hiring and recruitment process Datacom’s recruiters share hiring tips, onboarding insights, and how employees grow long-term careers in the business.

How a major festival used AI to help comedy fans find gigs An AI-driven comedy concierge made choosing from almost 700 acts easy and fun for 700,000 festival fans.

Optimised licensing streamlines costs for Tegel Datacom has helped Tegel cut cost increases for its software licensing with an optimisation tool and smart negotiation.

Inspire: Better learning underpinned by trusted tech partner Inspire Group provides essential learning modules to NZ organisations - and Datacom provides the SMB's tech solutions.

Automobile Association cements member loyalty with new CMS The AA(NZ) has modernised its content management system to enhance engagement with its 1.1million members.

Cybersecurity Index reveals dangerous employee disconnect New Zealand businesses assume employees are ready for cyber threats when many feel they lack training and awareness.

E-waste for good: Inside Datacom's Recycling Initiative Explore how Datacom transforms e-waste into community value through sustainable IT asset recovery and recycling.

Transforming fire prevention inspections at Wattle Range Datascape is helping the Wattle Range Council team carry out more efficient and accurate fire prevention inspections.

Datacom FY25 results: Strong revenue remains, focus on AI Datacom FY25 results: Datacom Group revenue remains strong as organisation sets its sights on AI opportunity.

AI that actually works for you: Lou Compagnone Datacom’s Director of AI shares practical advice on AI adoption, risks and how to use "backstage AI" to build momentum.

Cyber resilience: Building strength from the inside out Discover how cyber resilience requires testing, training and clear roles to protect your business from cyber threats.

Indigenous youth connect with culture and career potential Datacom and Go Foundation recently brought together 150 Indigenous students to explore culture and career opportunities.

Modernising apps, turbocharging new platforms with AI agents AI is creating a massive shake-up in software development and app modernisation says Datacom's Sunny Katira.

Why technology supply chains need optimising It is easy to think of technology as 'weightless' but our devices need proactive supply chain and lifecycle management.

Supporting Zespri on their road to the future Zespri and Datacom collaborated to creatively communicate Zespri's 2035 strategic plan and engage their growers.

AI, trust & the future of web: how content needs to change AI is changing how websites and digital content are used and consumed. How can your company avoid being left behind?

Risk a major driver of physical security and IT integration Integrating physical security, access control and video surveillance with IT and cybersecurity are top priority in 2025.

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AWS and Datacom accelerating cloud migration, modernisation AWS and Datacom announce strategic collaboration to accelerate cloud migration and modernisation with generative AI acro

Meet our five WIICTA finalists for 2025 Five women from Datacom have been named finalists in the 2025 New Zealand Women in ICT Awards.

How AI can be a catalyst for NZ’s creative industries AI is a tool to amplify human creativity - not replace it: that was a key theme at the AI in Creative Industries Summit.

Payroll confidence for Manawatū council with Datapay Manawatū District Council has streamlined payroll processes and reduced administrative burden with Datapay.

Culture change in cyber: People behind the protection Effective cyber culture starts with people feeling involved. Support and personal relevance drive lasting change.

Spotlight on Simone Gall: Navigating change Datacom project manager Simone Gall talks about her approach to managing change in her career and within her team.

Petro Nel: A change in direction Petro Nel has always pursued growth but the decision to change direction mid-career was a challenge, nonetheless.

Spotlight on Joseph Thornley: Driving Datacom’s AI adoption With a focus on people and security, Joe Thornley and his team are showcasing Datacom's AI adoption - case by case.

The revolutionary role AI is playing in app modernisation Datacom is pioneering a radical shift in enterprise software modernisation by deploying autonomous AI engineering teams

Datacom and ServiceNow transforming service delivery Datacom and ServiceNow are transforming service delivery with automation, and improved user experiences.

Combating cyber fatigue in demanding cybersecurity landscape Over 60% of cybersecurity teams face burnout. Prioritising mental health is key to better security and wellbeing.

Meet our CISO Collin Penman Datacom's Chief Information Security Officer on what's top of mind when it comes to cybersecurity.

Education

AI Funny Finder helping people pick from 680+ comedy acts Datacom's AI ‘Funny Finder’ helps Melbourne Comedy Festival audiences find their perfect show from 680+ acts & ensembles

Unleashing growth with digital innovation How digital innovation and transparency can strengthen local government-community relationships.

AI at the edge will tackle AI's sustainability challenge Day-to-day use of generative AI is ramping up, but it comes with concerns over AI’s growing energy footprint.

WAI platform to help councils comply with water legislation Datacom is developing the ‘Water Asset Intelligence’ platform WAI, to help councils comply with the Local Water policy.

Why it's time to refresh your fleet AI technology is rapidly becoming ubiquitous. Here’s how upgrading to AI-powered PCs can position your team for success.

Spotlight: John Wiggs Councils' close connection to their communities makes them rewarding to work with - new Datascape Director John Wiggs.

Mainstream selects Datapay as its local payroll provider Need for enhanced payroll efficiency and compliance sees Mainstream partner with payroll solutions provider, Datapay.

Ebook: Network services with Cisco and Datacom IT teams are under constant pressure to keep the network secure and running. Outsourcing network management can provide

Ebook: How to kickstart AI adoption Two tools by Datascape and AI expert Katie King to help councils kickstart AI, including an actionable business plan.

Manawatū council cuts manual handling with Datascape Animals Datascape online dog registrations and payments saved Manawatū District Council three months of manual processing.

Business Outlook: Economy still biting, growth focus in '25 Datacom's survey results show economic uncertainty a concern for 77% of businesses but GenAI seen as growth opportunity.

MD Datacom Australia: What will I do for my customer today? Meet Laura Malcolm, MD for Datacom Australia, who wants customers to be top of mind for every team member.

Putting people at the centre of everything GTM consultant Diana Kirkland has a simple philosophy in her life and work: “It is the people around us that matter".

Why every business needs an AI strategy Director of AI, Lou Compagnone shares why every organisation needs an AI strategy - even if it has an extended timeline.

Tech insights to help prepare for 2025: Datacom research Datacom's research spanning cloud, AI and data offers valuable business insights.

Tony Carter: Real value in being a trusted partner.

Greg Davidson: Building a strong foundation for the future.

Fostering First Nations tech talent with iDiC Working with iDiC and JY Australia, Datacom is helping foster Indigenous tech talent with traineeship opportunities.

2024 awards celebrate talent, innovation and impact Datacom's long list of awards in 2024 show the difference we've made for our customers and partners.

Community: Growing the next generation of IT experts Datacom is committed to a thriving, people-focused future for our team, our customers and our communities.

Take2 and Datacom: a second chance at building a future We support Take2 to give technology training to people in the justice system to unlock future employment opportunities.

Using tech to solve problems in uncertain times Steve Swallow's role with Datacom has seen him work alongside Kiwi businesses across the country.

Buzzly: Reimagining youth participation in a digital world Buzzly aims to change the lack of youth engagement in decision-making, ensuring young people have a say in their future.

Datacom joins Taituarā to support local government sector Datacom has joined the Taituarā Principal Partners Programme, helping drive innovative solutions to empower communities.

Virtual tour: step inside a New Zealand data centre Our 360° virtual tour of one of our data centres, gives an in-depth look at what makes this facility one of NZ's best.

Technology

Datacom’s 2024 highlights It’s been another big year for our team – here's a snapshot of what we achieved together.

Moorabool's digital transformation journey with Datascape Moorabool Shire Council has secured the future of its rating system and boosted service delivery with Datascape.

Talent Elevator: Setting Datacom’s graduates up for success Datacom’s Talent Elevator sets early career starters up for success, in a week full of networking, fun and learning.

Westland Milk – $120m transformation is only the start A new CRM is set to deliver great CX and data insights for Westland Milk, one of New Zealand's largest dairy processors.

Expert Q&A: AI ethics and opportunities in local government Expert Q&A with Katie King, CEO of AI in Business, exploring how AI can help local government organisations serve their

Sustainability and certainty vital for trusted data centres Datacom’s network of data centres has some important advantages as customers seek sustainability and certainty.

Datacom appoints Laura Malcolm as new MD for Australia Datacom welcomes visionary business and tech leader, Laura Malcolm, as the new Managing Director for Datacom Australia.

Cutting emissions: a commitment to sustainable data centres Datacom is reducing the emissions footprint of its data centres so it can help customers scale in a sustainable way.

Don’t let AI drive your culture, let your culture drive AI AI is emerging as your next opportunity for improving service experiences, says Datacom MD Stacey Tomasoni.

Datacom launches Enterprise AI Assistant Companies looking for an alternative to ‘public domain’ AI tools will be able to use Datacom’s AI Assistant.

Ebook: The Holidays Act decoded: the essential guide Payroll expert Datapay’s Chris Mar explains the Holidays Act and the common challenges that can catch out employers.

Ebook: How AI will change the payroll landscape Ebook: Datacom's Datapay team explores how AI can transform payroll and alleviate pressure for payroll teams.

Ebook: How to give your organisation “The experience edge” This ebook looks at strategies and tech to help organisations deliver better experiences for customers and employees.

New office a signal of Datacom’s commitment to Hawke’s Bay Datacom’s Hawke’s Bay team have opened their new office in Hastings, ready to continue supporting local businesses.

From gaming to a career in tech: Wednesday Wilson A perfect storm led Wednesday Wilson to change paths and pursue a career in tech – and it’s a change that has paid off.

Cloud can be an engine for top-line growth With ongoing economic uncertainty and cost pressure on businesses, many are looking to cloud platforms to spur growth.

Datacom talent named as WIICTA finalists Four Datacom team members are finalists for the 2024 Reseller News WIICTA awards, celebrating female excellence in tech.

Datacom: Strategic Refresh Initiative partner for Windows 11 Datacom has been announced as a key Strategic Refresh Initiative partner for Windows 11 in Australia and New Zealand.

Big jump in AI usage, guardrails still not in place Datacom’s “State of AI Index:AI Attitudes” research shows jump in AI usage in NZ companies, but guardrails not in place.

Light-touch, risk-based AI rules make sense for Aotearoa It's good to see the Government’s approach to guiding local use of AI starting to take shape, says Justin Gray.

Engagement up, costs down with Alinta’s new AEM platform For Alinta Energy, shifting to an AEM platform with the help of Datacom is seeing customer experience soar while mainten

Local IT partner provides “peace of mind” for Markham team “A local presence – someone that’s available and can pop in if needed” was part of the brief when Markham chose Datacom.

Connecting Australians with vital information and services Datacom is helping Australian governments and their citizens by leveraging technology and CX to solve challenges.

SafetyIQ boosts workplace safety with unified platform Datacom has helped SafetyIQ deliver a new platform that gives companies access to critical health and safety modules.

Digital revolution a chance for councils to engage residents New tools are part of the digital revolution promising a new era of engagement between councils and their residents.

Dirty data a risk for Kiwi businesses implementing AI tools Research reveals poor data hygiene and emerging tech creating new data storage demands are putting companies at risk.

Lion pilots smart, sustainable beer packaging A rapid innovation project with Datacom has helped Lion to pilot a modern, painless returnables system for beer bottles.

Fish Mainland: Going digital to preserve a precious taonga Fish Mainland devised a plan to help recreational fishers look after South Island fisheries - Datacom made it happen.

CrowdStrike Response to Windows Issue Datacom is closely monitoring the widespread IT issue impacting organisations around the world.

Video series: how do we build a sustainable future? Learn how increased use of generative AI tools is just one of the factors driving up the power demands for data centres.

#1 for CX: Datascape helps Porirua top council rankings Datascape is helping Porirua Council better serve its community – the team has been ranked as the top council for CX.

Technology can help councils grow trust: research New research reveals Australians believe more technology investment from their councils would grow trust and confidence.

Latrobe boosts bookings, cuts errors with Datascape A new Datascape platform has simplified bookings and cut down on admin for Latrobe Council.

Workforce management an evolving but critical tool An enhanced approach to workforce management is keeping Nicola Lutz and her team ahead of the curve.

Sustainability needs to be ongoing focus for cloud strategy Sustainability shapes business via cloud strategy, driving growth and ESG alignment.

How to put AI at the heart of business growth AI is taking off now – not in five years’ time. Have you prepared your AI flight plan?

Bringing data to life Data can identify important trends and insights and tell powerful stories – but only if it’s shared in the right way.

CQU: 20 campuses, one centrally managed network CQU’s hardware upgrade boosts manageability and security, with HPE Aruba and Datacom’s help.

VMware is changing. Here's what you need to know ... Datacom is helping customers understand what Broadcom's acquisition of VMware means and how to navigate the changes.

Three critical steps to effective cybersecurity Discover why empowering your team with knowledge can be the best defence against Australia’s $42B cybercrime epidemic.

First Foundation helping young Kiwis reach their potential First Foundation has helped 1000+ young Kiwis overcome barriers to study – Datacom wants to help grow their impact.

Setting the stage for improved CX and human experience AI, data, and cloud tech are key to better service delivery, creating more personal and efficient human experiences.

Vital blood and biologics software shifts to cloud platform A new cloud platform has increased security, scalability and reliability for a local blood services organisation.

The new cloud-based platform powering Alinta’s call centres Delivering cloud-based contact centre operations with Datacom is helping Alinta Energy stay ahead of the curve.

Two Kiwi companies, one team, invested in the same outcome For more than a decade, Fulton Hogan has trusted Datacom and its data centres with their mission-critical equipment.

AI and manufacturing: Why AI is not an either-or decision What opportunities does AI hold for manufacturing? We asked two of our Assistant Directors for some insights and advice.

Why organisations are turning to unified communications Our experts on why organisations are turning to UCaaS instead of relying on laptops as collab tools for their business.

How Datacom is creating a pipeline of talent The TIN team asked Justin Gray why Datacom believes we need to foster talent and help create a workforce for the future.

Service desk calling: solving problems and creating impact Deploying everything from self-healing systems to AI, the future of service desks is anything but business as usual.

Datacom Group announces FY24 financial results Datacom Group returns to profit, strategic transformation programme to future-proof business underway.

Use cases and ‘safe tools’ a smart starting point for AI Organisations struggling with where to start on their AI journey need to look at use cases first, says Sunny Katira.

Main Roads moves calls to cloud Main Roads is experiencing improved resilience, reliability and reporting since moving to cloud-based call centre tech.

Zespri’s new Canopy platform: on time and under budget A refresh of its Canopy platform is helping Zespri better support kiwifruit growers with UX fit for the future.

Ten tips to get the most out of Microsoft Copilot We asked Hilary Walton for her insights on Copilot and how she’s been using it to supercharge her productivity.

Getting IT right critical for Kiwi companies From outdated software to everyday IT distractions, Adam Mercer provides insights on what's holding Kiwi SMBs back.

Exploring the role of technology in 'design for learning' Tech empowers diverse learning - inspiring reimagination, but no one-size-fits-all.

Copilot a powerful workspace tool – if your data is in order Copilot is a valuable tool, but organisations need to remember good quality content – or information – is still king.

Five key trends in automation platforms Dave Payne highlights customer trends in seeking platforms to help them thrive amid challenging economic conditions.

Turning travel brochures into digital experiences The Visitor Kiosk team is replacing old-school travel brochures with sustainable, engaging digital experiences.

Bringing clarity and visibility to council's customer comms Datascape CRM has streamlined the customer enquiry process for staff and the people that WBOP District Council serve.

Datacom making the shift to eInvoicing with MBIE Datacom is one of the companies making the shift to eInvoicing starting with sending eInvoices to MBIE.

Psoda avoids disruption with move to Datacom data centres An urgent move to Datacom’s data centres was handled quickly and smoothly, improving confidence in the future for Psoda.

Outstanding growth for solar-powered success Bringing Datacom on as an integration partner is helping PowerSmart as it continues on its growth trajectory.

A problem-first approach leads to better virtual agents Organisations looking to bring in a virtual assistant need to view it as an iterative process to get the right results.

Growth lies beyond the comfort zone: Tarsha Mcintyre A six-year journey that started as a customer service role has seen Tarsha Mcintyre challenge herself and grow.

Chorus delivers ultrafast broadband – even faster with Agile A collaborative, Agile approach has seen Chorus deliver Ultra-Fast Broadband and increase its new offerings four-fold.

What's on the local government agenda in 2024? Making the most of advances in mobility, the cloud and AI will help councils navigate challenges in the year ahead.

Wattle Range Council grow transparency, trust with Datascape Modernised processes and actionable data are helping Wattle Range Council better serve its community.

Dual wins for Datacom at Riverbed Partner of the Year Awards Datacom has been named APJ Partner of the Year and Global Systems Integrator of the Year by Riverbed.

Continuous improvement ethos underpins data centre success Together with Uptime Institute, Datacom is benchmarking itself to ensure it is maintaining the highest standards.

Ebook: How Zero Trust can combat evolving ransomware threats Learn how taking a Zero Trust approach to cybersecurity can protect your organisation against ransomware attacks.

Datacom secures leadership award for ‘best in class’ CX Datacom has been recognised as best in class in the customer experience outsourcing services industry.

Safer, more reliable network connections across WA for DPIRD Undergoing a network infrastructure refresh has increased security, connectivity and savings for the DPIRD team.

Businesses optimistic for growth and government support New research reveals that kiwi business leaders are looking to the future with optimism around opportunities for growth.

Payroll move brings data and automation benefits to Cardinal After outgrowing their previous payroll system, logistics company Cardinal made the move to Datapay.

AI's digital revolution: transforming information Michael Bradley is focused on harnessing AI to unlock the power of turning data into actionable knowledge.

Q&A: Leveraging SAP to enable alignment and innovation Seamus McNamara shares his insights about the evolution of SAP and what opportunities he sees for it.

ISG recognises Datacom as a leader in CX services: report What do the top CX service providers do to set themselves apart? Find out in ISG's Customer Experience Services report.

2023 Year in Review Our 2023 achievements are about the people and communities we work alongside and the customers we solve challenges with.

Mentoring Māori entrepreneurs with Kōkiri Entrepreneurs in the Kōkiri accelerator programme gained new focus during a day of mentorship at Datacom.

Our sustainability journey Net carbon neutral by 2030 is Datacom's goal and 2023 has seen a 16% year-on-year reduction in our carbon footprint.

Justin Gray: We need to accelerate AI uptake responsibly AI is no silver bullet but Justin Gray says it has a role to play in tackling New Zealand’s stubbornly low productivity.

Playing on Datacom’s strengths Vickesh Kambaran helped Datacom define its values and now he's helping the team as they build the long-term vision.

Growing tech talent for Australia's digital future Career starters are finding their path with Datacom and helping meet the demand for tech skills, now and in the future.

Working together to close the Indigenous employment gap Datacom is partnering to support First Nations emerging leaders and create new pathways into tech.

Digital-first government key to growing council engagement Over half of Australians are engaged with their local council, but just 35% feel heard according to new research.

AI needs 'zero trust' approach we take with cybersecurity AI is changing how we do business, but Matthew Evetts says data stewardship and a zero-trust approach are critical.

Datacom’s 2023 awards and accolades Datacom's 2023 honours includes awards for our people and teams, sustainability journey, partnerships and performance.

Empowering Aotearoa’s future leaders with TupuToa Datacom and TupuToa are tackling underrepresentation of Māori and Pacific with internships and opportunities in tech.

Working for the greater good Creating better services and outcomes for New Zealanders has been the driver for Veronika Karashvili's career.

Datacom CEO Greg Davidson Leaning into our strengths.

Datacom Chair Tony Carter Playing our part in the tech ecosystem.

Focus on team and customers creates memorable experiences Anish Sharma knows that creating memorable experiences for customers starts with your people.

CAA implements a new telecommunications network to serve SA A new telecommunications network is supporting vital connections for courtrooms in South Australia.

New Support Crew platform live and ready to connect people A team of Datacom graduates and mentors have revamped the Support Crew platform.

Award-winning innovation at Tasmania's Central Coast Council The Antenno app has boosted community engagement and service efficiency for Tasmania's Central Coast Council.

Finding better ways to collaborate and innovate Andrew Cordwell and the Datacom team help organisations find better ways to collaborate and innovate.

Datacom celebrating Hawke’s Bay businesses after tough year Datacom says there's a lot to celebrate at this year's Hawke's Bay Business Awards, including resilience and recovery.

How Datacom supported the Scion team to jumpstart innovation An innovation sprint series has helped Scion unlock smart ideas to deal with forestry debris and turn waste into value.

How CX earned a seat at the leadership table MD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience - and what she's learned.

Two-way digital channels a vital next step for councils Local government has good levels of engagement (even with Gen Z) but there is growing demand for better digital tools.

Ebook: Better EX and CX a foundation for better business A new survey has identified gaps in EX & CX strategy and tech - the ebook "Being better" looks at how to close the gaps.

Solving the interoperability problem in NZ healthcare Raghu Hegde is harnessing Datacom’s expertise and experience to help improve digital healthcare solutions.

Datacom joins ServiceNow Partner Programmes Datacom has joined two ServiceNow Partner Programmes to enhance digital transformation and meet rising demand.

New report looks at "The digital face of government" in NZ "The digital face of government" report shows where NZ agencies are falling short, but relatively easy fixes exist.

Technology and talented teams key to exceptional experiences Jenny Angus is bringing her 20 years' experience in contact centres to Datacom's CX team and customers.

Glenn Smith: Pace of change in IT a chance to try new things Glenn Smith has been at the forefront of innovation throughout the evolution of tech, allowing him to evolve with it.

Primary students get a taste of tech Over 60 primary school students enjoyed a day experiencing some of the possibilities offered by a future in tech.

Datacom marks Kapua’s decade of data in Hamilton With its Kapua data centre reaching ten years, Datacom and Hamilton are celebrating the site's impact.

Why now is not the time to stop investing in CRM Craig Skinner details how the right software can help businesses yield wins with new and existing customers.

Sustainability at UWA: smarter choices, less waste Making a meaningful impact is the drive behind UWA's sustainability commitments – now it's driving IT procurement too.

Planning for an uncertain future with design bootcamps While no one knows exactly what the future will bring, Datacom is helping businesses prepare for potential scenarios.

App assurance: going beyond stable, safe and secure Darren Keall says effectively managing your apps can help drive performance in the fast-changing tech environment.

NZ companies split on AI, lack of policies poses risk Research into the attitudes of Kiwi business leaders towards AI adoption has revealed new insights about its use in NZ.

Ebook: Driving digital transformation for councils Learn how to elevate digital engagement for local government in this Datacom ebook.

Datacom and EduTECH 2023 EduTECH is Australia’s largest education event, bringing together the entire education ecosystem.

A rising tide raises all boats A philosophy of elevating others through innovation and problem solving has underpinned Kaye Harding’s tech career.

MSP chooses Datacom for locally owned and secure data centre For Securecom, choosing Datacom's Kapua data centre means security and sustainability in the long term term.

New devices boost productivity for Brisbane Airport A new modern workplace solution has led to a drastic improvement in performance for Brisbane Airport.

Closing the loop on IT waste A circular approach to IT asset management is helping our customers make a meaningful, sustainable impact.

Bringing together best-of-breed platforms with Humanforce A new partnership between Datacom and Humanforce will help businesses streamline their workforce and payroll.

Diversity & sustainability key to better outcomes for PSG Taking a big picture approach is helping the PSG team meet customers’ needs and create a more sustainable future.

Datacom launches virtual work experience platform Datacom’s virtual work experience platform creates opportunity for career starters to kickstart their future in tech.

Cloud contact centre delivers scalability for MAS Implementing the right contact centre platform is helping insurer MAS to meet demand and take care of their customers.

Virtual assistant driving improvements for My Aged Care My Aged Care's new virtual assistant is increasing the accessibility and improving the quality of aged care services.

Building a cloud foundation to back NZ emergency services Migrating to Azure with Datacom has set one emergency services organisation up for the future.

Putting UDC Finance borrowers in the driver’s seat An innovative customer portal is helping UDC Finance make vehicle loan information accessible for its customers.

Why the future of Service Desks should look very different Datacom's William Clancy and Jai Moran outline why service desks should be run with an 'experience first' approach.

Opening doors with data and analytics Combining technical expertise with commercial nous can unleash data’s transformative power.

Where to find Datacom’s experts at Techweek 2023 Join Datacom at Techweek 2023 for insights on empathetic design, sustainability, and marketing.

Scholarships build foundations for the future Jamal Peneha-Parlour and Timoti Wharewaka know first-hand the impact a First Foundation scholarship can have.

Datacom Group announces FY23 financial results Datacom Group has reported its FY23 financial results with revenue increasing to $1.49bn and focus on local investment.

Datacom on the hunt for new space in Hawke’s Bay The growing Datacom team in Hawke's Bay is on the lookout for a new space that accommodates increased collaboration.

Growth mindset an asset in tech – and in life Diana Ismagilova is combining expertise from both the personal and professional sides of her life to make an impact.

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Tech has a key role to play in cutting greenhouse emissions We need to invest in the planet with technology, says Datacom's Director of Corporate Strategy Mike Porteous.

Datacom named Workday Services Partner: one of four locally As a Workday Services Partner, Datacom is able to support implementation of Workday’s enterprise cloud applications.

Datacom renew AWS Managed Service Provider status Attaining renewed AWS MSP status reflects Datacom’s expert ability to support its customers on their cloud journey.

Fast but flawed? The pros and cons of ChatGPT We asked Dr Hazel Bradshaw about the transformational opportunities and potential pitfalls of ChatGPT.

Creating pathways for healing and opportunity with education A foundation established in the wake of the mosque attacks is connecting the families of victims with new opportunities.

Squeezing value out of cloud investments in 2023: Mark Hile Making cloud investments pay their way will become a key priority for organisations in 2023.

Virtual assistant a ‘game changer’ for Humm Group The Humm Group has introduced their virtual assistant ‘Emm’ and can now provide 24/7 support to their customers.

Students encouraged to consider a career in tech Datacom research shows 40% of NZ students have considered studying tech but industry misconceptions stops choice.

New thinking needed to meet gaps in aged care: Pauline Soo Technology has a critical role to play in meeting the growing needs of our ageing population and aged care sector.

Making life easier for Kennards customers boosts bookings A new Kennards Hire website is helping the equipment hire company remove barriers for customers and boost bookings.

Meet Hiko: the chatbot helping up to 5000 customers a month Mercury's chatbot Hiko is helping up to 5000 customers a month so its customer team can focus on more complex queries.

Conversational AI is a powerful tool, if the design is right Adrienne Merlo is shaping the future of conversational AI technology as her insights bring projects to life.

Datacom data centres now powered by renewable energy Datacom is working with Mercury to ensure its data centres across the country are backed by 100% renewable energy.

Ebook: Keep knowledge at the core of your CX and EX Learn how to build a knowledge system with customer and employee experience at the core in this Datacom ebook.

IoT sensors & Timpani helping keep communities clean Harnessing data from IoT sensors using Datacom’s Timpani platform has seen Ventia cut costs and carbon emissions.

Engaging stem cell donors for life: a new platform for ABMDR A new donor management system is helping the Australian Bone Marrow Donor Registry keep connected with stem cell donors.

Curbing the rising costs of data in the cloud Here are four recommendations from our Datacom cloud team to help curb rising data costs.

Data security: don’t leave your doors unlocked Being able to store and access data centrally has been a game-changer, but the trade-off is vigilant data security.

A human-centric Work From Anywhere model Learn how to thrive in the new era of work by prioritising human centricity in the WFA model with this Datacom ebook.

Passion for tech helping inspire other rangatahi Cybersecurity engineer Shaqueal Harema's love for tech is inspiring other rangatahi to follow in his footsteps.

Tech interns working on lifechanging Ngā Mihi project Datacom graduates Maria Perriton and Kafo Tila got the opportunity to help turn an award winning pitch into a reality.

Net carbon zero: the next step in our sustainability journey Datacom is committed to being net carbon zero by 2030 - here's what we’ve learned on our sustainability journey so far.

Developing the tech talent we need now – and for the future Datacom needs more skilled people right now, but it’s also focused on building a tech talent pipeline for the future.

Cybersecurity alerts Our cybersecurity team have pulled together a checklist to help improve your organisation’s cybersecurity posture.

Transforming customer experiences for WA Dept of Transport WA Department of Transport is delivering better experiences for customers and its teams after a project with Datacom.

Growing Datacom’s cloud team by building new tech pathways Desiree Hutcheon’s technical skills and mentorship abilities are helping Datacom’s cloud team grow new talent.

Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post keep pace with the needs of its customers and prepare for the future.

CRM projects: How to avoid the common pitfalls Associate Director ANZ Salesforce Practice Craig Skinner outlines critical steps for a successful CRM project.

Former LANtech CEO Hayden Mckee joins Datacom LANtech’s former CEO Hayden Mckee has joined Datacom as Associate Director Growth Enablement.

Shift from UK to NZ proves the right move for cyber experts Moving to NZ to work in Datacom’s cyber team has led to career benefits and better work-life balance for UK expats.

Kaitiaki and care part of the tech brief for Te Wao Nui Creating interactive, engaging spaces at Te Wao Nui, the Wellington children's hospital, was a team effort for Datacom.

Former EROAD CTO Tim Hogan joins Datacom as Datapay Director EROAD’s former CTO Tim Hogan is set to join Datacom as Datapay Director at the end of this month.

Supporting a more sustainable Aotearoa with Manawa Energy Smart software asset management is helping Manawa Energy focus on renewable energy generation for a low-carbon future.

Hybrid cloud proves a game changer for ANZCO Shifting to a hybrid cloud model has given beef and lamb exporter ANZCO more control and "a quantum leap" in speed.

Delivering flexible contact centre services with Twilio Twilio is helping Datacom provide customers call centre services with greater speed, flexibility and agility.

Creating safer spaces for children online with ThinkUKnow Online safety programme ThinkUKnow helps protect children from cyber exploitation and Datacom it reach more people.

Creating space for the things that matter: Stacey Tomasoni Making time for people to focus on more meaningful work can create a powerful impact for your customers and your team.

New CRM supporting booking surge for Southland event experts A new CRM system is helping TW Events capture customer details and keep pace with a surge of post-pandemic bookings.

Datacomp winners tackle access to basic needs, mental health Datacomp winners: bringing basic items to inmates, connecting youth with mental health support, driving climate action.

Datacom appoints MD for SaaS products portfolio Peter Nelson has been appointed Managing Director SaaS Products to lead Datacom’s three software product businesses.

Solving problems from the ground up Joel Macfarlane and Sunny Katira: Datacom's software engineering capability key to building effective, agile solutions.

MainPower keeping the lines clear With Datacom's help, MainPower is harnessing new tech to keep power lines free of trees and communication lines clear.

Datacomp 2022: 10,000 hours of problem solving in Aus & NZ 10,000 hours of problem solving is about to get underway as Datacom's annual innovation competition Datacomp kicks off.

Taking a human-centred approach to workforce management Datacom’s Workforce Optimisation team takes a human-centred approach to managing working arrangements for 2000+ people.

Communication not tech the barrier to Zero Trust adoption A lack of buy-in from security and operational teams is creating a barrier to the successful adoption of a Zero Trust.

Zero Trust the future of IT security Over 80% of Australian and New Zealand cybersecurity leaders see Zero Trust as the future of IT security.

Live Webinar: Datacom and industry analyst on Zero Trust Learn about Zero Trust in AU and NZ– and the barriers organisations need to address to support implementation.

Ebook: Creating business value with application management Learn how to manage an app portfolio to create business and customer value in this Datacom app management ebook.

Delivering safe, equitable water services for New Zealanders Taumata Arowai's vision is "safe water for everyone, every day" - and Datacom is playing a vital support role.

Finding opportunities for tech to support better healthcare Datacom's Health Director Pauline Soo is focused on finding opportunities for tech to solve challenges in healthcare.

Enabling Australian organisations to shape own future Datacom is using tech to empower Australian organisations and communities to shape their own futures.

Pauline Soo joins Datacom as Health Director Pauline Soo has joined Datacom as Health Director, bringing 20 years’ experience in healthcare to the role.

Empowering people with the right knowledge Knowledge Management Systems in organisations are unlocking huge gains for customers and employees.

Datacom hires virtual service desk employee to help staff Amelia - aka "Sam" - set to enhance Datacom employee experiences by delivering instant, human-like service desk support.

Rapid response key to helping small business amid lockdowns Teamwork and tech smarts helped Auckland Unlimited deliver relief to thousands of businesses impacted by lockdown.

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Commitment to customers drives WineWorks cybersecurity Logistics company WineWorks worked with Datacom to achieve peace of mind around cybersecurity and keep customers safe.

Tower: thinking ahead with AI and machine learning Tower is using AI and machine learning to improve experiences for their customers – with help from Datacom and IBM.

Digital first strategy driving better experiences in Gore An all-in-one website CMS is helping Gore District Council deliver accessible, responsive customer experiences.

Simple steps to resolve non-compliance with Holidays Act Resolve non-compliance with the New Zealand Holidays Act 2003 and ensure you are meeting your obligations.

Supercharge your CX transformation efforts Learn how to evolve customer experience to stay ahead of the market competition with this Datacom eBook.

Antenno connects Western Bay of Plenty community Datacom's purpose-built Antenno app is helping WBOP District Council keep their community informed and connected.

Datacom’s Nelson team marks 11 years, opens new office Datacom's Nelson team opens new office, most proud of their relationships and projects with local customers.

Does your digital transformation process start with people? Learn how to add the “people factor” to your digital transformation process in this Datacom eBook.

Datacomp Together 2022 - Event Using a hackathon approach, teams collaborate in Datacom's Datacomp to create innovative solutions.

The future of work requires new mindsets: NoW Tracey Cotter-Martin explains why mindsets matter when we're designing our work environments – starting right NoW.

Embracing tikanga key to more inclusive tech sector Nurturing the talent of ‘digital haututū’ and embracing tikanga are key to a more inclusive tech sector: Teresa Pollard.

Meccedes Rasmussen: IT sector for everyone, arts grads too Datacom NZ GM Dynamics 365 Meccedes Rasmussen on a very varied career - and why the tech sector is for everyone.

Platform transforms iwi engagement at Nelson City Council Innovative use of an existing platform is helping to transform iwi engagement with Nelson City Council.

Ebook: Is your payroll under threat? Learn how to manage and protect sensitive personal information in payroll in this Datacom ebook.

On a mission to support women's mental health with Coastrek Datacom MD Alex Coates is taking part in Coastrek's 45km walk to raise funding for mental health support in Australia.

Technology

Where to find Datacom experts at Techweek 2022 Digital identity, mindsets and the role of customer success in transformation are all on Datacom's Techweek agenda.

Mike Walls joins as Associate Director Cloud Transformation Mike Walls brings more than 10 years’ experience in cloud adoption and business transformation to his new cloud role.

Connect Academy boosting confidence and opening doors Datacom's Connect Academy is helping its customer service teams upskill and find career opportunities in the business.

Datacom extends partnership with the Department of Health The new contract will deliver savings and help the Department of Health to accelerate its digital transformation.

TalentX: apply for Datacomp 2022 The TalentX applications to Datacomp — our annual innovation competition — are open to students and graduates.

Apply now

Synlait steps up cybersecurity When Synlait found itself in growth mode it turned to Datacom to develop a cybersecurity strategy that could keep pace.

Humm: From growing pains to growing gains Massive growth often comes with growing pains, but Humm has turned its rapid expansion into a competitive advantage.

Seven tech trends shaping business in 2022 and beyond Integration and well-planned AI strategies are among the seven tech trends businesses need to succeed in 2022.

Kathleen Bailey-Lord joins Board of Directors Experienced company director and former IBM and ANZ Bank executive, Kathleen Bailey-Lord, joins Datacom.

Creating value sits at the heart of innovation Startup ethos around value testing and creation a good model says Chief Innovation and Technology Officer Matt Gooden.

‘Voice of reason’: using frontline insights for better CX Datacom’s Experience Practice team is helping companies shake-up their CX by giving frontline staff a seat at the table.

How to create compelling Conversational AI: whitepaper Eight tips for successful Conversational AI projects from the new Datacom and Ecosystm whitepaper

How a career in tech fuels Kylie Ayres' love of learning With its fast pace and variety, the tech sector has proved a perfect fit for Kylie Ayres – despite not being a ‘techie’.

Tech partnership powering EROAD’s global expansion Datacom has helped EROAD supercharge its software development and get its telematics products to market faster.

Farmlands shift to hybrid 'bricks and clicks' model pays off Switching from face-to-face selling to a ‘bricks and clicks’ model has brought Farmlands growth and valuable insights.

Protecting and storing customer data anytime, anywhere Navigate the complexity of data storage security in cloud environments with help from Datacom experts.

A data lake and an ocean of possibilities A Microsoft Azure data platform allows Cawthron Institute researchers to access and share data with unprecedented ease.

Datacom awarded Adobe Solution Partner Programme Gold status Datacom is the first New Zealand-based partner to achieve Gold level partnership and specialisation status with AEM.

Fliway and Datacom team up for smart vaccine record solution When Fliway found itself in need of a secure solution to manage Covid vaccine records for staff it turned to Datacom.

Sea of change: Spotlight on GM Data & Analytics Matt Bartley For Matt Bartley, working at the sharp end of technology innovation means helping customers make the most of their data.

Wellbeing at work impacts every part of life Meet Farnoosh Farahi, Datacom's new Associate Director for Engagement and Wellbeing.

Why it's time to review your customer authentication process How contact centres can improve customer authentication processes and protect against identity fraud.

Three reasons to rethink your CX strategy Customers rank CX as being as important as products or services - how can you rethink CX to keep customers coming back?

Learn more

DDLS project delivers digital transformation for customers Find out how DDLS - Australia’s largest provider of corporate IT training - unlocked a better experience for customers.

CRM experience helping business to unlock the big picture Microsoft Dynamic CE and Power Platform evangelist Shawn Antonelli is using CRM to help businesses see the big picture.

Olympus gains rapid access to vital sales pipeline reporting Olympus' sales team used to have to wait for vital sales reports, now they can access what they need almost instantly.

Navigating the growing threat of cyber attacks Director Cybersecurity Matthew Evetts shares insights into how organisations can keep their people and their data safe.

Diversity an advantage in tech Denise Carter-Bennett impressed the security team as an intern and has now joined Datacom as a Cybersecurity Analyst.

Apache: Act now and prepare for future attacks News of the Apache Log4j vulnerability is a timely reminder that being alert and responsive is key to cybersecurity.

Amplifying the voice of young people in care Not-for-profit VOYCE Whakarongo Mai supports rangatahi across Aotearoa's care system and needed the right CRM solution.

Datacom named as Workday Global Payroll Cloud (GPC) partner Simpler option for HR and payroll compliance as Workday Global Payroll Cloud names Datacom as local partner.

Meet Datacom's Head of Commercial Strategy, James Johnstone Good customer experience is when problems get solved before they create issues.

A Digital Boost for Kiwi small businesses A consortium led by The Mind Lab, supported by Datacom, helps small businesses to see the benefits of digitalisation.

Tech impact, not tech specs the real driver for Datacom Understanding the role Datacom's work plays in people’s lives is the biggest motivator for Australia's MD Alex Coates.

Developing tomorrow's tech talent starts with rangatahi Connecting rangatahi Māori with tech opportunities is driving Datacom's support of Programming Maori Potential.

Smart data helping Sealord achieve a more sustainable catch Applying advanced analytics to decades of fisheries data is helping Sealord develop more sustainable fishing practices.

How to stop failing at failure demand Could one bank be the leader just by reducing the number of times a customer has to call to solve a problem?

Putting the customer's voice at the centre All it may take for an organisation in the banking sector to stand out is to listen to what their customers want.

Creating clarity for local government customers A focus on creative solutions and “looking beyond today” is guiding Peter Nelson’s work with local government customers.

Use tech to support people, not replace them Equip your employees with the information they need through technology to meet customer expectations.

What does the future of cloud look like? From public to private and now hybrid, it's time for some blue-sky thinking to find the right cloud for your business.

How respect delivers quality, omnichannel customer service Good customer experience, no matter the channel, all starts with offering and respecting choice.

Your competitive advantage: customer service basics Financial organisations can differentiate themselves by getting the basics right when it comes to customer service.

Finding customer experience metrics that matter Stop focusing on all the wrong success metrics and win at customer experience by measuring what customers care about.

From ‘monotonous’ to 'wow' in Greater Bendigo City of Greater Bendigo made facilities available to its community during COVID-19 uncertainty with a new system.

The power of the employee experience (EX) Focusing on employee experience and having a solid approach to knowledge management can set your business apart.

Transformation doesn't come in a box Here’s how to define business goals, get people on board and drive lasting change in just five steps.

Should we invest in a few to lead the many? Is equipping highly engaged employees a good way to encourage all team members to get into the customer-centric mindset?

A clear framework is critical for outsourcing success Outsourcing can deliver cost savings and improved performance, but the best results come from a clear framework.

Time to rethink your CX delivery strategy Are you partnering with the right outsourcing service provider for success?

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Why outcomes-based agreements unlock better results for all Outcomes-based agreements empower clients and suppliers to focus on achieving meaningful results.

An introduction to the IDC InfoBrief on digital agility What do New Zealand’s private and public sector senior leaders have to say about their organisational agility?

Your gut said what? Emotions are key in decision making. It's time to listen to your head, heart, and gut when making business decisions.

Process optimisation — the constraints of legacy technology Can energy sector organisations be digitally agile when encumbered with large legacy systems and processes?

Organisational agility is more important than ever Business transformation is a global topic. Where are New Zealand businesses on their organisational agility journey?

Think you know customer behaviour? Guess again How do you execute your customer experience strategy with a market that refuses to stand still, and still stay sane?

Why it’s not too late to embrace a hybrid working model What does hybrid mean on a greater level? What does the next phase of hybrid working look like for staff and businesses?

How does outsourcing really impact your customers? Outsourcing doesn't always have the intended impact on customer experience. How can we change that?

Data-led customer experiences are proven winners Banks and financial organisations need to be able to shift their thinking to ensure future success and profitability.

Service excellence grows profit performance in banks Pressure is mounting for financial institutions to change their ways to deliver excellent customer service.

Right-size your physical footprint with a data centre The operational gain in hosting tech in a data centre is becoming clear to businesses pursuing digital transformation.

The real answer to disaster recovery is disaster prevention Disaster recovery is on IT managers' minds, but most IT meltdowns can be prevented with a bit of forethought and planning.

New parking system rewards good Auckland drivers Smart cameras are helping Auckland Transport manage residential parking zones and enable extended coverage.

Datacom joins global SAP AppHaus network as first NZ member Datacom’s Tahi office in Auckland aims to solve business problems through SAP’s human-centred approach to innovation.

Te Rūnanga o Ngāi Tahu and Datacom to work in partnership Datacom and Te Rūnanga o Ngāi Tahu partner to deliver tech projects and a new path for Māori youth interested in tech.

Datacom Group reports FY21 financial results Revenue growth to NZ$1.41 billion and NPAT to NZ$35 million enables investment to grow.

REvil — another really evil ransomware attack The latest REvil malware has hit Kaseya. Here are critical precautions your organisation should take.

Inclusivity a foundation for strong teams In Poppy Salerno’s first job she learned to view tech as an enabler and it has been a guiding principle ever since.

Data and analytics: a data-driven revolution Leaders from New Zealand’s organisations came together to learn about the fast-evolving field of data and analytics.

Happy international Pride Month from Datacom Post-Pride Month, our task to make Datacom an inclusive place for everyone, including the LGBTQI+ community, continues.

Slowing down to achieve better logistics optimisation Drivers are the heart of any logistics business. Optimise your processes to help your drivers, customers, and business.

Digital reinvention for wealth management Changes to KiwiSaver mean an opportunity for wealth management organisations to improve their digital transformation.

Ebook: The IR345 reconciliation report Payroll resource: learn about the Datapay IR345 reconciliation report and the value it provides in this Datacom ebook.

Putting people first, tech second After 18 years, William (Bill) Clancy is using his knowledge to build better, more user-centric solutions for customers.

Changing lives with tech In her career at Datacom, Gemma Gerondis has seen the life-changing impact tech can have.

Digital twins for energy sector wins Climate change creates challenges and chances for New Zealand's energy industry. Tech may create a brighter future.

Back on the road: EastLink's IT infrastructure refresh When EastLink's legacy network and storage were reaching end of life, an IT infrastructure refresh was needed.

Datacom creates 650+ new jobs Datacom opens its second South Australian Customer Service Hub and creates hundreds of new jobs.

Grow workshop: From complexity to clarity in four hours We've refreshed our Grow workshop to suit today’s agile workplace and benefit your organisation. Here's how it works.

What can we do right now in light of the WDHB hack? Matthew Evetts reveals how organisations can learn from each other to better improve security and privacy.

Ebook: Classifying contractors correctly Payroll resource: learn how to correctly classify employees and independent contractors in this Datacom ebook.

Ebook: Payroll fraud - the hidden risk to business Payroll resource: learn about the risk posed by payroll fraud and how to effectively manage it in this Datacom ebook.

What's the secret to high-performing teams? It's the people To make true change, the best businesses focus on people and teams to make big delivery structures improvements.

Innovation in the classroom and beyond Mount Sinai College wanted to continue innovating its Apple devices to further help train staff and teach students.

Open banking and APIs are key to growth APIs will be an essential part of business growth for financial brands in the next decade. Discover how.

Uplifting customer service in banking and financial services Rethinking your business' customer service delivery model can stabilise your customer base and help your business grow.

The problem solver seeking to shake up cybersecurity With New Zealand facing more cyber threats, Matthew Evetts is ready to use his career skills to problem solve.

A safer university campus for students and staff A new academic year amidst a pandemic meant a Grade-A solution was needed to keep students and staff safe.

Datacom and monday.com join forces to deliver Work OS Helping customers to manage all aspects of project management, execution, and success tracking.

The opportunity to make a difference Datacom’s Sofia Paul has travelled the world in search of new opportunities and experiences. She found both at Datacom.

Car distributor on a smoother route for cloud data backups Backing up its Office 365 data has helped vehicle distributor, The Car Distribution Group, get from a to b quicker.

Great supply chain starts at the humble pallet Focusing on a critical, but often overlooked, part of supply chain results in reduced cost and greater efficiency.

Transforming the transformation industry Strategic consultants are redefining the category and creating new value for organisations trying to transform.

Agile — buy it right, build it right Download Datacom's eBook to achieve greater success and value from your next agile initiative.

Download eBook

Translating cloud security from buzz Executives need to take ownership of what their cloud security looks like. What does security mean for the bottom line?

The erosion of the historic banking service operating model Why partnerships based on value creation are poised to revolutionise customer experience in the banking sector.

Tackling society's complex challenges together The public sector needs design and technology partners it can trust that stop projects that won’t deliver on objectives.

Get the 411 on cloud security Cloud and security are hot topics. But what is cloud security? Why it is important? What does it mean for businesses?

A fresh focus on database security With New Zealand's revamped Privacy Act and stricter data breach penalties, it’s time to review your database security.

Datascape Websites support Indigenous communities The Shire of Halls Creek celebrates one of the largest predominantly AU Indigenous communities with a new website.

Home is where the attack happens: cloud security trends 2021 In this #RightCloud Conversation, panellists discuss how organisations are refocusing their approach to cybersecurity.

The right public sector leadership boosts citizen experience With the right internal support, New Zealand’s public sector can design and deliver services to better support citizens.

Humanise the public sector and improve citizen experience By understanding citizens and designing world-class public services, we can better tackle the big issues facing society.

Striving for equal opportunity for women in IT and tech Datacom's Strive programme creates more opportunities for aspiring businesswomen and future female leaders in tech.

Embracing change and the new world of COVID-19 Trends and expectations were changed when COVID-19 hit. Where next? Discover more with Datacom's #RightCloud.

Customer Contact Week Disrupt 2021 Datacom's Stacey Tomasoni reveals how to reimagine the future of customer contact strategies in the post-pandemic era.

We are too hung up on compliance, we need to show more care Reducing the compliance burden can save businesses time and money and assist those who need help the most.

Ebook: Managing extended leave with Datapay Payroll resource: learn about extended leave without pay and how to implement it in Datapay in this Datacom ebook.

Delivering world-class CX during challenging times Organisations are using tech to reduce service delivery pressures and improve the human element of customer service.

Avoiding Facebook fatigue When Facebook blocked the media sharing content in Australia, councils and the government needed alternative channels.

A better way forward for our public sector If our government avoids duplication of effort and collaborates, more resources could be used to tackle big issues.

Adopting AI to unlock software development 2.0 How can businesses navigate evolutionary machine learning and traditional software development to build software?

Progress in the public sector — what is holding us back? Despite advances, public service delivery in New Zealand is still too fragmented, complicated, and expensive.

Datacom introduces Citadel – a managed security service Citadel is a managed security service built on Microsoft security solutions in New Zealand.

Serving people with disabilities in meaningful ways The Queenslanders with Disability Network needed to offer more accessible systems for its members and future-proof them.

Why the public sector can no longer afford business as usual Why escalating public services costs and the economic impact of COVID-19 requires a new government approach.

The opportunities & challenges of a connected public service The new Public Service Act is the biggest update of the public sector’s remit in decades. What next for public services?

How updates to the new Privacy Act may affect your payroll The New Zealand Privacy Act has been updated for the first time in 30 years. How will it impact your business' payroll?

Developing water data systems with crystal clear visibility The Government of Victoria provides daily updates about the state’s water. Now, it needed to do this in real time.

Accelerating business value with hyper-automation How can hyper-automation and conversational AI transform businesses in 2021?

Hyper-automation and conversational AI in 2021 How can hyper-automation and conversational AI transform businesses over the next 12 months?

Three challenges when managing database cost and complexity Get more out of your Microsoft SQL Server with Datacom and cloud-enable your databases for future growth.

Five steps to move your SQL Server database to the cloud Microsoft SQL Server sits at the heart of your digital transformation. Migrating to the cloud requires careful planning.

Datacom welcomes new director for cybersecurity, New Zealand Matthew Evetts will work for one of the most mature security operations centres in New Zealand.

An insurance company run on Dynamics 365? Yes, it's true Fidelity Life has a big vision. Now that 'Project Watson' is here, continuous positive change is the new normal.

How data centres are enabling remote working Datacom's data centres can guide you through the challenges faced when your remote teams work in a virtual office.

Datacom helps Garlock seal the deal With Garlock about to launch a major new product, the move to Datacom's data centres helps it scale up too.

There and back again. How Antenno helps councils to talk Matamata-Piako District Council needed an easy way to communicate to all its citizens and to listen to them in return.

Adobe: Stay ahead of rising customer expectations Datacom and Adobe reveal the power of digital and the ever-changing challenge to meet customer expectations.

Modern network-enabled building supports WA communities With a new office and network, the Department of Communities can care for more children and people with disabilities.

The power of future thinking For 100 years, MainPower has provided electricity to New Zealand. Investing in its IT systems sets it up for another.

Why you should embrace the complexities of multi-cloud Organisations manage workloads across multiple clouds. The challenge is to manage them effectively and efficiently.

Letting AI do the heavy lifting in network management More data than ever is collected. How can artificial intelligence (AI) lighten the load for network operators?

Dynamic segmentation is essential for a truly secure network Dynamic segmentation keeps traffic separate and secure, regardless of the app. Why is this level of protection so vital?

Spotlight: Rose Ruane An observation from 40 years in IT — “change is constant, maintaining humanity is paramount, embrace these and lean in.”

How Farmlands' new website helps its customers Datacom and Adobe partner to help Farmlands accelerate digital transformation during COVID-19 lockdowns in New Zealand.

Spotlight: Shannon Hawker For the public sector to remain sustainable, it’s important to put people first. Shannon Hawker knows how.

Justifying council IT spend Restrictive council budgets and proving value for money often dictate how councils invest. Community value is key.

The pitfalls and hidden costs of "fake cloud" Native cloud is more than just blue-sky thinking. A fake cloud can create indirect costs for councils.

Balancing the move to a digital front door When using new digital services, councils need to think about the impact on their staff and the community.

What makes local government data so valuable? Councils collect large volumes of data every day. If connected, the way communities interact could be transformed.

Providing a secure and modern platform to government agency The Office of the Information Commissioner wanted to migrate its on-premises environment to a cloud-based platform.

eHealth in the COVID-19 era New tech-based healthcare is helping patients and staff. The prognosis is good, but a better patient experience is key.

A fairer way to price data centre services Data centres can often be difficult to understand. Your contract and the way you use them shouldn't be.

Make leave management a priority Your leave management system working correctly is key to the wellbeing and reputation of your employees and business.

Helping people to connect Libby Ewing-Jarvie's developed an innate understanding of what's most important in customer service: people.

Can councils engage with invisible stakeholders? Councils work hard to engage with their communities, yet there’s a group of invisible stakeholders who are not engaged.

Three ways decentralisation makes organisations better We explore how focusing on customer centricity and process optimisation helps organisations excel in today’s economy.

Smart cities: the gap between hype and reality How can councils start achieving the results new technology can provide to reach their community goals?

Using conversational AI to better serve communities How can councils use virtual assistants and conversational artificial intelligence to better serve their communities?

Spotlight: Alexis Weekes Handling COVID-19 and children, and helping customers with cloud operations, are just some of the challenges for Alexis.

Can councils achieve a 360-degree view of their community? Have advances in technology now made a 360-degree view of the community achievable for local councils?

Scaling innovation, powered by tech, engineered by people Datacom's HackAssist programme helps our customers to develop a digital culture centred on disruption and innovation.

Key considerations when embracing digital transformation When it comes to digital transformation, why is success so hard to achieve and why is the prospect of it so daunting?

Do councils work with the public enough? Councils can use the same IT systems for 20 years. Is it time to ask the community for help?

Datacom and IPsoft partner to enhance customer service hubs Our partnership with a world-renowned artificial intelligence (AI) specialist boosts our customer service centre hubs.

Spotlight: Ben Dakers After working on UK business transformation projects, Ben's now helping Datacom get the best from tech.

CNI become the first reseller for Australian data centres Sydney-based IT services provider, CNI, wanted to keep on-premise servers while having the flexibility of the cloud.

The fast-changing shape of the workplace The pandemic has triggered a rethink. What are the new considerations for the shape of our physical workplace?

The demands of a work-from-anywhere workforce What types of tech, tools, and processes need to be considered in a hybrid environment?

Onboarding new employees during periods of disruption A poor onboarding experience can be jarring. How can people receive a great one when operating a disrupted workplace?

Protecting your hybrid workforce from cyber threats New Zealand organisations need to adopt a zero-trust approach to security to protect critical data.

Payroll fraud and the dangers of undue trust When it comes to choosing your payroll supplier, there are more factors to take into consideration than trust alone.

Virtual shopping for Fonterra customers A virtual supermarket allows Fonterra to test new and current products and see which products are cream of the crop.

Cutting costs to help Australians build for success SERV is Australia’s second-largest land title registry and helps thousands daily with their properties and mortgages.

Thrive Live Industry leaders reveal their insight to help businesses with their customer experience and operational efficiency.

Are we saving the planet by working from home? Working remotely and companies using less energy have had a positive environmental impact during the pandemic.

Trusting partnership underpins smooth data centre migration Pronto Software and its 450 customers move to state-of-the-art new data centres in Australia with Datacom@AirTrunk.

Lessons from lockdown: running a sales team from my garage How Datacom’s James Hemi David adapted to life at home during lockdowns and how he learnt to balance work and home life.

Building a smart New Zealand city Nelson City Council creates a real-time data platform to boost environmental sustainability and enhance city services.

A new lesson in digital experience helps students enrol The Mind Lab makes enrolling in its innovative education programmes easier – and sees an uptake in students as a result.

Energy and efficiency for Genesis Genesis removes one million pieces of paper from its LPG business processes and reduces operating costs by 10 per cent.

Digital agility – thriving in the 'new normal' Digital agility is essential for thriving in the ‘new normal’.

The importance of classifying contractors correctly What Employment Court of New Zealand can teach you about your business and its employee contracts during the pandemic.

Managing workforce costs in a COVID-19 world Paying fixed licenses and support fees for your outdated payroll system hurts businesses.

Helping more than 1,000 businesses pay 25,000 employees A cloud-based payroll system helps 25,000 employees receive their salaries on time, every time, across Australasia.

Why is a cloud payroll deployment important? Businesses without its systems in the cloud have struggled during the pandemic. Cloud computing is the future.

Top 7 tips why working from home is as good as your office Adapt to your new working environment with our top tips on how to get the best setup for you and your business.

TSB: the people’s bank With technological advancement rapidly changing the way people bank, TSB’s on a mission to enhance its digital presence.

Data centres: managing a crisis and crisis management Discover how data centres prepare for anything continue to work as an essential service to keep your data safe.

Customer centricity alone won’t save you Organisations want to be more 'customer-centric'. Discover why customer centricity alone won’t save you.

‘The new normal’ – working from home anywhere It's become normal to work while juggling children or exercising. How can your organisation help you to thrive?

MBIE Business Connect: one-stop shop for small business The MBIE Business Connect platform helps small Kiwi businesses to interact with the government. Find out how it works.

The whole truth: how new payroll empowered law firm staff McVeagh Fleming have represented Kiwis for over 100 years. Now, it was time to empower its staff.

Become SD-WAN secure: your top considerations Why compromise the cybersecurity environment of your business? Here are our top tips to stay secure.

Helping Smith&Smith to plan for the road ahead To improve customer experience, Smith&Smith understood that the journey was just as important as the destination.

Keeping your payroll systems functioning during a crisis When adjusting your payroll system in a time of crisis, the easy option may make you pay more dearly in the future.

So you’ve been breached: how to avoid security mistakes ‘How did this happen?’ It’s always asked after a data breach. Get a more robust and mature security posture.

Community continuity in a crisis Communication takes on even greater significance in difficult circumstances.

The 5 w's of phishing Phishing relies on a simple vulnerability: human error. Discover the who, what, when, where, and why to help protect your business.

The a to z of cybersecurity Cybersecurity is confusing, fast-paced, and even dangerous. Read our guide from antivirus to zero-day vulnerability.

How COVID-19 will enable companies to embrace digitisation Digitally equipped businesses will succeed while others will face challenges. Is yours ready to embrace digitisation?

Five tips for staying safe when video conferencing How safe are you when using video conferencing apps while working at home during the pandemic?

Meet Stacey Tomasoni Stacey reveals how Datacom Connect has grown over the last 10 years and the significant changes in the industry.

Empowering young Māori into the technology sector How Teresa Pollard is helping foster our Māori economy in the regions.

Looking after your business in challenging times In difficult times, we continually assess and advance our payroll service to ensure our staff always look after yours.

Datacom hosts Global Integration Bootcamp We share our integration insights at a bootcamp event, supported by Microsoft, that has become an annual highlight.

A partnership forged in crisis With Alert Level 4 lockdown looming, TSB get its virtual call centre operational to keep staff safe and customers happy.

Who's your company's weakest link? Hint: it may be the CEO What can we learn from Amazon CEO Jeff Bezos' social media mistake?

Building a foundation for a more successful platform New Zealand building merchant, CARTERS, knows better than anyone that to plan a project, you need good foundations.

Silver Fern Farms: Unlocking hidden value Datacom’s value hacking methodologies help deliver a mobile-first digital ecosystem using Microsoft Azure.

Transforming the future of learning with mixed reality Mixed reality apps are used worldwide in medical and nurse education, as well as high schools' STEM curriculum.

Agility and the three paradoxes of transformation James Stainton explores why agility is the only truly sustainable, competitive advantage.

Clean data for clean water — leaving an environmental legacy Environment Canterbury is responsible for facilitating sustainable development in the South Island of New Zealand.

Counties Power give power back to New Zealanders For Counties Power to use the cloud to visualise its data, it needed to see its business in a whole new light.

How tech can help to solve society’s biggest problems Steve Swallow sits down with Paul Spain to discuss society’s issues and why communities must be put first.

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Public Sector Innovation Roadshow – Adelaide Datacom joins government and vendors to discuss the big tech-related issues facing South Australia’s public sector.

Cybersecurity Summit examines the evolving threat landscape As security defences improve, cybercriminals are using social engineering methods that require more vigilance combat.

Giving children a louder platform VOYCE, an independent charity organisation, needed a digital platform to ensure children's voices could be heard.

Connecting New Zealand councils and South Island residents Gore District Council needed a new line of communication to let residents know about vital community updates.

Laying the foundations for an Australian construction firm Building a cloud-based disaster recovery platform to future-proof its business was Tutt Bryant Group’s next project.

Unleashing the power of DevOps with Bupa With 32 million customers across 190 countries, Bupa's systems wanted to reduce its development from days to minutes.

The logical choice for digital transformation Kotahi receives a financial management system to match the scope of its global export ambitions.

A new tech environment pays dividends for a New Zealand bank To update its tech, financial company, UDC Finance, needed to make the right investment.

Generating a digital edge with Mercury Mercury wanted to look beyond isolated tech solutions and instead focus on creating a continuous tech stream.

Australia’s largest GP organisation gets the country active The RACGP’s new ‘Healthy Habits’ app aims to help patients across Australia become healthier.

Community-as-a-Service Antenno with the Shire of Manjimup The council becomes our first Australia-based client to use Antenno — an app to help connect communities and councils.

NZ Ministry of Education — easing access to digital services The existing education identity verification and access management systems were reaching end-of-life.

How AI is helping steel workers to feel safer than ever To combat workplace accidents, Vulcan wanted help to detect if employees wore hard hats and high-vis jackets.

MBIE API Platform — faster, easier access to information The MBIE has a core function to support and provide a diverse range of services to New Zealand businesses.

Streamlining Australia’s largest river system’s website The Murray-Darling Basin Authority wanted a free-flowing website to boost Basin business and Australians.

A technical diagnosis for Australia’s largest health insurer Medibank’s digital transformation needed some treatment to continue to help Australians with their medical needs.

Future-proofing NZ’s Department of Internal Affairs To consolidate the National Library and Archives New Zealand, the government needed to unite its data.

Emergency Caller Location Information system is a lifesaver Sometimes, emergency services struggle to locate 111 callers. This is where ECLI helps.

Pioneering legislation demands innovative approach for MPI The passing of the Emissions Trading Scheme into law was a first for New Zealand. Datacom provided assistance.

Growing a premium quality fresh produce business New Zealand’s leading distributor, marketer, and exporter of premium quality fresh produce wanted to grow more success.

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How AI will revolutionise IT service delivery Agentic AI is transforming IT service delivery by automating tasks, enabling proactive issue resolution and shifting SLAs toward outcome-based metrics, boosting efficiency and customer experience.

Q&A: Service desk innovation through empathy and AI Modern service desks combine empathy and AI automation to provide secure, personalised support. They streamline workflows, enhance efficiency and adapt to diverse generational and customer needs.

Testing AI securely: How to adopt AI with confidence Secure AI adoption starts with business context, clear success metrics and rigorous testing before production. Build resilience with governance and guardrails to unlock AI’s true benefits confidently.

Why local AI is gaining global momentum Local AI enhances cultural understanding, supports indigenous languages, protects data privacy and delivers authentic experiences, gaining global momentum in Australia, NZ, Switzerland and more.

How AI agents can boost productivity — with human expertise AI agents combine LLMs with company data to automate complex tasks and boost productivity. Human oversight ensures accuracy, making AI a powerful tool that enhances — not replaces — expertise.

Built to suit: Consider a tailored data centre solution Built-to-suit data centres offer fast, tailored infrastructure without the complexity of building from scratch. Learn how custom data centre solutions support global growth and local compliance.

How to choose a data centre that fits your business needs Data centres are the backbone of businesses. Learn how to assess colocation partners across people, performance, sustainability and cost with our practical evaluation checklist.

Prepare your business for the migration from Cherwell As Cherwell Service Management approaches its end of life in December 2026, businesses must begin planning for their next-generation ITSM solutions.

Managed payroll vs in-house payroll: 6 key factors to consider Payroll impacts everything from compliance to employee satisfaction. Explore six essential questions to help you choose the payroll model that fits your business needs and goals — managed or in-house.

Q&A: Planning for the future with Windows 11 and M365 Datacom’s Intelligent Devices Practice Lead Padrick Goodwin answers some common questions about migrating to Windows 11.

Windows PCs are shifting to ARM - what will it mean for you? Datacom AD of Strategy & Innovation Greg Furlong explains the shift to ARM architecture for PCs – why things are changing and what it means for Windows users.

Q&A: How to use MS fabric to get more from your data App Data and Analytics GM Andrew Fong and Practice Manager Sunil KS outline how Microsoft Fabric – a unified, cloud-based data platform – can help transform raw data into actionable insights.

How to manage a surge in demand in your contact centre Leveraging contact centre technology for surge capacity can provide critical advantages - enabling organisations to scale rapidly and get real-time CX insights.

Want to innovate in the cloud? First you need to standardise Datacom’s head of AWS, Paul Dunlop is a finalist in the 2024 Reseller Innovation Awards. He discusses how to innovate in the cloud. First step - standardise.

Removing customer experience blind spots for contact centres A quality assurance tool developed by Datacom is helping to transform quality assurance for contact centres and remove the blind spots that can result in poor customer experiences.

Why your business shouldn’t wait to switch to Windows 11 Microsoft will stop supporting the Windows 10 operating system in October next year, but there’s a strong case for making the switch to Windows 11 now.

The Holidays Act decoded: the essential guide Our resident payroll expert Datapay’s Chris Mar helps explain the Holidays Act and the common compliance challenges that can catch out employers.

Are diallers outdated or the future of efficiency? A modern dialler can serve as the hub of your contact centre, playing a vital role in enabling communication between you and your customers.

Striking the right balance for contact centre service levels Effective resource management is essential when it comes to striking the right balance of service to maintain customer satisfaction and operational efficiency in contact centre operations.

10 blockers of Microsoft Copilot enablement in your business AI tools like Microsoft Copilot can streamline processes and boost efficiency, productivity and innovation for your business - but you have to get the basics right and address some potential barriers.

Web platform helping Hauraki council serve community A new web platform has helped streamline processes for Hauraki District Council and boosted community engagement.

Getting IT right critical for Kiwi companies Datacom supports Kiwi small and medium businesses to overcome common tech challenges. From outdated software to everyday IT distractions, Adam Mercer provides insights on what's holding Kiwi SMBs back

Plan ahead, stay ahead - navigating the Windows 11 update When it comes to operational change like the upcoming Windows 11 update, preparation is key – get ahead by optimising your transition with expert insights.

The rise of ‘engagement centres’ – why contact centres must evolve Contact centres can add immense value to your business, but they need to evolve to keep pace with increasing customer expectations.

Ebook: Driving digital transformation for councils Datacom’s ebook, 'Elevating digital engagement for local government across Australia' explores key drivers of digital transformation for councils.

Ebook: Is your payroll under threat? Cybersecurity risks are rising sharply and businesses must take a fresh look at how sensitive personal information is managed and protected, particularly when it comes to payroll data.

Ebook: The IR345 reconciliation report Payroll resource: learn about the Datapay IR345 reconciliation report, how to interpret it, and the value it provides in this Datacom ebook.

Payroll compliance decision tool — New Zealand Learn what payroll risks your organisation may face with our payroll compliance decision tool, including what key areas to look out for.

Ebook: Payroll fraud - the hidden risk to business Payroll resource: learn about the risk posed by the various types of payroll fraud, as well as how to effectively manage it through detection and prevention in this Datacom ebook.

Ebook: Classifying contractors correctly Payroll resource: learn about the difference between employees and independent contractors, how to correctly classify workers in each category, and why doing so is important in this Datacom ebook.

Ebook: Fair Pay Agreements and their impacts Payroll resource: learn about the fundamentals of the new Fair Pay Agreement legislation that businesses need to consider in relation to their payroll processes in this Datacom ebook.

What is leave leakage? Payroll resource: learn about leave leakage, including why and how it occurs, and best practice for reducing its invisible cost to your organisation.

Managing fraud risks in times of crisis Payroll resource: learn about the heightened risk of fraud that organisations face in times of crisis, the factors behind the increase, and how to proactively manage this risk.

Best-of-breed vs single vendor - how do you decide? Payroll resource: learn about what differentiates best-of-breed and all-in-one payroll solutions and what to consider when deciding which option will fit your organisation’s needs.

Ebook: Managing extended leave with Datapay Payroll resource: learn about the value of extended leave without pay, statutory considerations of this practice, and how to implement it in Datapay in this Datacom ebook.

Payroll compliance risk questionnaire New Zealand Learn what payroll risks your organisation may face with our payroll compliance risk questionnaire, including what key areas to look out for.

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