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Datascape CRM

Datascape CRM transforms the way council and community connect, work, and engage.

Transform the way council and community connect, work, and engage.

Datascape CRM is part of Datascape Enterprise — a cloud-based enterprise resource planning (ERP) solution. Its innovative, modern design gives councils the freedom to easily access information, anywhere within a connected web browser. Datascape CRM helps to digitally transform a council with processes originating via their website, Antenno, mobile, front counter, right through to the back-end processing.

Datascape CRM is specifically designed for councils and gives you a single view of your customer, including information across all services council provides. A single workflow capability automates the task of managing customer requests from when they're made to resolution. This same workflow gives you transparency over service levels, accountability, benchmarking, and progress.

Datascape CRM manages your customer's experience from the identification of an issue, complaint, or service request. It integrates with the Antenno mobile application and MyDatascape online forms, and it enables tracking of service requests within the MyDatascape customer portal.

Because customers are able to self-serve, and the workflows automate the management of requests, council staff can focus on providing more sustainable services while keeping customers informed and engaged.

All interactions with the customer are stored within Datascape CRM, enabling a full history for  a customer's reference and for better understanding of customers' needs.

CRM in local government is much more than a database of customer interactions. It’s all about the complete customer experience.

Tim Searle
Datascape evangelist

One place, all information

All service requests, issues, or feedback from the community can be viewed in one place. Your team will have visibility of the information held about customers, requests, and interactions at hand.

Sustainable council processes

All the time-consuming processes will be automated, and council staff will be able to work on tasks that keep customers informed and engaged.

Built for the cloud

Datascape CRM is a web-based platform you can access from anywhere with an internet connection. It's scalable, uses minimal bandwidth, and integrates with many solutions and devices. Staff can access critical information on any device.

Seamless integration

Integrates with other Datascape products and services as well as third-party applications, enabling the move toward smart cities and communities.

Our expertise includes

Useful links

Datascape Enterprise

Datascape Enterprise is a cloud-based solution with an enterprise resource planning (ERP) system at its core.


MyDatascape lets you interact and engage with your customers online.

Datascape Online Bookings

Manage facilities and services with an easy booking and payment solution.

Datascape Online Services

Smart forms and a customer portal that gives you round-the-clock access, the ability to make instant payments, and access to all your transactions.


Through the use of the Antenno mobile app, authorities can send alerts and receive feedback from your community.

Datascape Websites

Build your website with our library of templates, or work with our team to create a bespoke design.

Datascape Mobile Capture

Streamline the administration process for managing off-site jobs.