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Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.
Datascape CRM is part of Datascape Enterprise — a cloud-based enterprise resource planning (ERP) solution. Its innovative, modern design gives councils the freedom to easily access information, anywhere within a connected web browser. Datascape CRM helps to digitally transform a council with processes originating via their website, Antenno, mobile, front counter, right through to the back-end processing.
Datascape CRM is specifically designed for councils and gives you a single view of your customer, including information across all services council provides. A single workflow capability automates the task of managing customer requests from when they're made to resolution. This same workflow gives you transparency over service levels, accountability, benchmarking, and progress.
All service requests, issues, or feedback from the community can be viewed in one place. Your team will have visibility of the information held about customers, requests, and interactions at hand.
All service requests, issues, or feedback from the community can be viewed in one place. Your team will have visibility of the information held about customers, requests, and interactions at hand.
All the time-consuming processes will be automated, and council staff will be able to work on tasks that keep customers informed and engaged.
Datascape CRM is a web-based platform you can access from anywhere with an internet connection. It's scalable, uses minimal bandwidth, and integrates with many solutions and devices. Staff can access critical information on any device.
Integrates with other Datascape products and services as well as third-party applications, enabling the move toward smart cities and communities.
Datascape CRM manages your customer's experience from the identification of an issue, complaint, or service request. It integrates with the Antenno mobile application and MyDatascape online forms, and it enables tracking of service requests within the MyDatascape customer portal.
Because customers are able to self-serve, and the workflows automate the management of requests, council staff can focus on providing more sustainable services while keeping customers informed and engaged.
All interactions with the customer are stored within Datascape CRM, enabling a full history for a customer's reference and for better understanding of customers' needs.
