Our year
2025 was a year of innovation and impact. Our Datacom teams harnessed AI, new and existing technologies and our own engineering expertise to solve complex challenges, deliver smarter solutions and create real value for our customers.
Year in Review 2025
Our achievements in 2025 are all about the people we work alongside, the customers we solve challenges with and our communities.
2025 was a year of innovation and impact. Our Datacom teams harnessed AI, new and existing technologies and our own engineering expertise to solve complex challenges, deliver smarter solutions and create real value for our customers.
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At Datacom we are always finding new ways to solve customer problems. This year was no exception. Our expert teams came up with some incredible solutions and AI was a major player in a lot of this year's projects and innovations.
Our business analysts created an award-winning application using AI agents to help deliver insights from customer workshops and data. Using the Business Analysis Accelerator, the team gets more precise results 50% quicker – with robust security and project-based access control – which are then pushed straight through to software developers and testers.
We developed a pack to help customers develop AI policy and governance. It covers setting up an in-house AI Committee, what new roles and processes would be required, what future AI partners and developers would need, the monitoring of how AI is used, and the capture of all learnings for continued improvement.
We pioneered a radical shift in enterprise software modernisation by creating autonomous teams of AI agents and large language models (LLMs). AI tech leads and self-managing agents worked with software engineers automating up to 70% of coding tasks, at unprecedented speed and scale while maintaining human oversight and quality control.
Teaming up with the Melbourne International Comedy Festival, we created a powerful AI agent to help fans navigate the festival programme to find their perfect matches from among more than 680 acts and 8000 performances across 132 venues. Audiences also discovered new acts based on their preferences.
For our enterprise payroll system Datapay, we designed an AI payroll expert which is constantly updated on changes to New Zealand’s payroll legislation and helps payroll professionals swiftly and confidently answer complex payroll questions.
Helping customers achieve their goals – and exceeding their expectations – is our greatest measure of success. With more than 400 customers, spanning government and private sector companies, we have worked on thousands of large and small projects in 2025
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We have more than 6000 people in our Datacom team and it is their skills and experience that make us a trusted technology partner. Here are just a few of the people in our business making an impact for our customers.
Datacom's Chief Information Security Officer on what's top of mind when it comes to cybersecurity and the one thing an organisation can do to improve its security posture right now.
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Datacom's Chief Information Security Officer on what's top of mind when it comes to cybersecurity and the one thing an organisation can do to improve its security posture right now.
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With a focus on people, security and scale, Associate Director in Enterprise Application Services and Automation (EASA) Joe Thornley and his team are showing how AI adoption happens — case by case.
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With a focus on people, security and scale, Associate Director in Enterprise Application Services and Automation (EASA) Joe Thornley and his team are showing how AI adoption happens — case by case.
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Matt Neil on AI’s impact, sustainability, and how Datacom’s services stand out in a complex data centre market.
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Matt Neil on AI’s impact, sustainability, and how Datacom’s services stand out in a complex data centre market.
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Five of our team were named finalists in the 2025 New Zealand Women in ICT Awards, celebrating leadership and impact in the tech industry.
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Five of our team were named finalists in the 2025 New Zealand Women in ICT Awards, celebrating leadership and impact in the tech industry.
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Our award-winning senior cloud engineer and AWS expert Dinesh Sharma talks about how to maximise ROI and resilience in the cloud.
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Our award-winning senior cloud engineer and AWS expert Dinesh Sharma talks about how to maximise ROI and resilience in the cloud.
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Datacom’s new Australian Head of Market Strategy & GTM, Aram Lauxtermann, shares career insights, highlights Datacom’s AI approach, and offers guidance for real transformation.
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Datacom’s new Australian Head of Market Strategy & GTM, Aram Lauxtermann, shares career insights, highlights Datacom’s AI approach, and offers guidance for real transformation.
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Making a positive impact in the communities and countries we live and work in is important to our team – in 2025 we’ve strengthened our focus on growing tech pathways. This year we have provided mentoring and learning opportunities to graduates, interns and trainees at Datacom, with many of them staying on in new roles.
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Understanding the market you're operating in and shifts and trends in technology creates a strong foundation for good decisions – which is why Datacom continues to invest in a series of major research reports each year – including our State of AI Index, Cloud and Infrastructure Report and our Cybersecurity Index.
Only half of organisations in New Zealand and 48% in Australia have seen the positive outcomes they expected from cloud, according to Datacom's latest cloud report. But while the report paints a picture of cloud ROI falling short for many organisations, it also identifies areas where cloud is delivering tangible value with a positive impact on agility, scalability and operational efficiency.
AI adoption has ramped up over the past three years - from 48% of organisations using it in 2023 to 87% in 2025, but scaling remains a challenge: just 12% of organisations have rolled AI out across their entire business. Among those using AI, 88% of organisations have seen a positive impact on business operations.
AI-based cyber attacks, phishing and social engineering scams and security risks posed by AI rank as the top three cybersecurity threats for security leaders. While 71% of New Zealand cybersecurity leaders believe employees at their organisations are adequately informed about cyber threats, just 51% of employees say they feel informed about cyber issues and threats.
At the start of 2025, economic uncertainty was a concern for 77% of businesses responding to our Business Outlook survey, but genAI was seen as the way forward, driving efficiency and productivity. Budget constraints and a lack of skilled resources were identified as the major obstacles to AI adoption. The major priorities for the year were identified as workplace productivity and growth.
