Following a series of new brand acquisitions, heating and air conditioning company Beijer Ref New Zealand faced a significant increase in payroll demand and complexity.
The group, which delivers essential refrigeration, air-conditioning, and heating solutions to keep commercial spaces comfortable and fresh, expanded to five entities and 141 employees.
Debbie Muir, Beijer Ref NZ sole payroll specialist, found herself facing increased pressure to deliver accurate, timely payroll.
“When you're the only person running payroll, there’s no room for error. People rely on you to get it right, every single time.”
With each entity operating its own distinct payroll and processes, managing workforce data became increasingly complex, requiring significant time and careful attention to detail.
When she first encountered Datapay, Muir was curious but cautious. With a background in large-scale payroll systems supporting thousands of employees, she initially wondered whether Datapay’s streamlined interface could meet the complexity of Beijer Refs’ needs.
Once she began using it, Muir found payroll surprisingly seamless – and the exceptional customer support quickly reinforced her confidence in the platform.
“Honestly, Datapay’s help desk is the best service I've ever received. They're always helpful, and they don’t get off the phone until they’ve genuinely solved the issue.”
This high-touch approach was exactly what the company needed. Datapay’s intuitive interface, paired with responsive, real-time support, made payroll management dramatically more efficient.
Datapay brought all payroll operations into a single, intuitive dashboard. Despite the complexity often involved in learning new systems, Muir quickly mastered the core functionality within a couple of pay cycles.
Tasks like timesheet management, once manual and time-consuming, could be completed in minutes, freeing up valuable time and reducing effort across the board.
Datapay’s customer support offered invaluable reassurance in managing complexity. During her very first payroll cycle, Muir was given step-by-step guidance by the support team, who stayed on the line until every detail was reconciled, and the pay run balanced perfectly.
A critical benefit became clear when Muir needed to take leave. With support from Datapay’s helpdesk and minimal training, her manager, entirely new to payroll, was able to step in with ease. This flexibility gave Beijer Ref NZ leadership confidence that payroll continuity was assured, even in Muir's absence.
For a growing business like Beijer Ref NZ, where payroll complexity evolves with scale, Datapay provides the confidence and reliability needed to stay ahead.
“The standout factor is the exceptional customer support; it's genuinely the best I’ve experienced in my 20 years of payroll.”
Our Datapay team helped Beijer Ref NZ streamline payroll, making it faster, more accurate and easier to manage. Designed to handle the complex needs of payroll, Datapay offers greater configurability, seamless third-party software integration, and expert support. We help your organisation adopt modern payroll processes that are accurate, efficient and stress-free.
