Datacom began delivering Cisco solutions more than 20 years ago and has this year marked 13 years as a Cisco Gold Partner with successful completion of the new Customer Experience (CX) Specialisation Certification.

Achieving Cisco’s CX Specialisation recognises Datacom’s ability to support customers across the full lifecycle of Cisco solutions, positively impacting customer success and customer experience.

Renewing Datacom’s Gold Partner Status and earning the Customer Experience (CX) Specialisation Certification involved an external audit.

“This is a great achievement and not only demonstrates our expertise across multiple technologies but also our ability to adapt, consistently perform and deliver a very high level of customer satisfaction,” says Sam Ereckson, Datacom’s Associate Director Networks.

Datacom's Sam Ereckson headshot

To retain this level of partnership, Datacom has to maintain key specialisations. Alongside the new Cisco CX Specialisation this includes:

  • Advanced Data Centre
  • Advanced Collaboration
  • Advanced Enterprise Networks
  • Advanced Security.

“The CX Specialisation required our team to work diligently to upskill and put our unique framework and processes in place that allows this to truly benefit our customer base.”

“The CX Specialisation framework enables Datacom to assist customers in maximising the value of the Cisco Enterprise Software Agreements,” says Ereckson.

“The team will guide our customers through the full lifecycle ensuring what is being used today is in the best state and we will help identify where they can gain additional value. Ultimately, we work with our customers to ensure they can achieve better business outcomes, reduce their risk, accelerate their innovation and make better use of the quality tools on offer.”

“Our CX-driven practice opens up a business-led value conversation, beyond pure technical discussions, allowing our team to work more closely with our customers and achieve better outcomes.”

To discuss Cisco enterprise agreements or arrange an assessment of your existing use of the Cisco product suite today, talk to our team.

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