Payroll emergencies rarely announce themselves at convenient times.
Quinton du Preez, T&G Global’s Payroll Manager, experienced this first-hand after inadvertently modifying a critical payroll component. Suddenly, the wages of 700 seasonal workers hung precariously in the balance, just hours away from payday.
“It was after hours, and I was already drafting an email to explain the delay,” says du Preez. “Honestly, panic had set in.”
Fortunately, he never had to send the email.
Datapay’s dedicated support team immediately stepped in, providing troubleshooting and resolving the issue swiftly. Within a few tense hours, the problem was rectified, and the seasonal workers’ payroll was processed without error or delay. All 700 employees received their paychecks on time, preserving trust and employee morale.
Payroll at T&G Global efficiently manages the dynamic workforce, especially during peak seasons when the number of employees balloons from around 1600 to upwards of 2,500. Datapay seamlessly integrates with SAP HCM and two distinct time-and-attendance systems, streamlining the onboarding process dramatically.
“New hires transition directly from our HR platform into Datapay without manual intervention; it’s practically magic. It completely eliminates errors associated with manual entry and significantly reduces administrative burdens.”
Datapay’s intuitive self-service portal, Direct Access, further reduces administrative overhead by empowering both managers and team members alike. The platform provides straightforward access to critical payroll information, reducing routine queries and allowing the payroll team to focus on strategic tasks.
“Managers find it incredibly user-friendly, and employees intuitively navigate it with ease. It’s significantly cut down the time we spend handling basic payroll inquiries,” says du Preez.
The T&G team have also found Datapay dramatically reduces the time taken for staff training and onboarding.
Typically, training new payroll staff can be challenging and lengthy. Datapay’s intuitive platform dramatically reduces this learning curve, enabling new team members to operate independently within weeks.
“One recent hire, completely new to Datapay, was confidently managing payroll independently within just four weeks,” says du Preez.
The swift resolution experienced during the payroll emergency isn’t an isolated event, but rather, is in alignment with Datapay’s consistent high standards for hands-on support. Regular monthly check-ins and direct communication lines with account managers reinforce Datapay’s dedication to customer success.
“They’re responsive, proactive, and consistently reliable,” says du Preez.
Over close to 20 years of partnership, Datapay has delivered uninterrupted, compliant payroll solutions, adeptly navigating the complexities of New Zealand’s Holidays Act. The diverse nature of T&G Global’s payroll, including night shifts, irregular hours, and seasonal workforce fluctuations is managed seamlessly.
“We deal with intricate payroll scenarios daily, but we never second-guess Datapay’s accuracy or compliance. Their reliability gives us absolute confidence that we’re always meeting regulatory requirements.”
Looking forward, T&G Global is testing Datapay’s advanced Payroll Assistant; an innovative AI solution designed to simplify payroll legislation queries. By swiftly clarifying complex legislative details, Payroll Assistant promises real efficiency gains.
T&G Global’s experience exemplifies Datapay’s capability to integrate seamlessly, deliver exceptional support, and empower payroll professionals. The result: reduced administrative workload, enhanced accuracy, and unwavering compliance confidence.
If Datapay can keep T&G Global’s complex, seasonal payroll running flawlessly – even through critical crises – imagine the peace of mind it could bring to your business, ensuring your people are paid accurately, on time, every time.
