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An insufficient infrastructure to manage your data can be a lot like driving on a long road with many potholes.
As New Zealand’s leading vehicle glass repair and replacement company, Smith&Smith understand more than most what damage can be caused by unforeseen obstacles on the road ahead.
But while providing service to help its customers get back on the road, Smith&Smith needed a better way to drive its business forward.
In order to better serve motorists, as well as key accounts such as insurance companies, and fleet and rental companies, Smith&Smith needed a more efficient, adaptable and flexible system to streamline existing processes, better manage all parts of the business, and build a new foundation to pursue future growth opportunities.
The technology solution that we’ve just put in place helps us continue to innovate and use technology to improve our customer experience.
To help navigate Smith&Smith on its journey, we implemented an end-to-end Microsoft Dynamic 365 solution.
A single platform integrated with Office 365 to help staff get up to speed as quickly as possible, it also included finance, supply chain, sales and customer service business applications to help connect different parts of Smith&Smith’s business in one place.
Dynamics 365 Finance and Operations helped to replace several legacy enterprise resource planning (ERP) and finance applications, while it also connected to a range of internal applications and several key third-party business systems using Microsoft Azure Logicapps and API (application programming interface) management.
Delivered in an entirely software as a service (SaaS) first manner, using the Microsoft Cloud to deliver all the benefits of a truly scalable and geo-redundant environment, it means Smith&Smith can continue its journey smoothly.
We cannot continue to be the best and deliver quality if we don’t have the right partners and we don’t have the right solutions to support us.
Michelle van Gaalen, Managing Director, Smith&Smith.