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Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.
Your customers want you to know them, value them, and enable them. We provide contact centre solutions that enable you to better connect with them across every channel, and help them to self-serve and resolve their issues while respecting their time.
As leaders in contact centre operations and customer engagement, we work with you to improve your customer retention, drive loyalty, and grow your business, utilising scalable and innovative contact centre solutions. Datacom’s range of solutions enhances the way you engage with your customers.
We are experts in applying advanced technologies, including Genesys Cloud, livepro Knowledge Management, IPsoft Amelia artificial intelligence (AI), and other leading customer experience (CX) platform solutions, enabling you to realise your contact centre’s true potential.
Enhance customer satisfaction and increase employee engagement and productivity through great experiences, easy to use solutions, and full visibility of your operation.
Enhance customer satisfaction and increase employee engagement and productivity through great experiences, easy to use solutions, and full visibility of your operation.
Stay ahead of the game with a service that flexes with your business and has all of the contact centre features you need in a single, all-in-one solution.
Move expensive, on-premise solutions to the cloud and gain control with increased self-sufficiency and reduced support needs.
We will define, build, and deploy your solution, and provide training, reporting and ongoing support. Pre-built customer relationship management (CRM) integrations, database lookups, and PCI payment integration will further enhance the customer experience.
Maximise your investment in intellectual property (IP) and employees while increasing resilience and disaster recovery options through remote access enabling you and your team to work from anywhere.
Nuance Communications, a Microsoft company, is a technology pioneer with market leadership in conversational AI, voice biometrics, and ambient intelligence. In partnership with Datacom, Nuance Communications enables organisations to enhance both their CX and EX experiences to deliver exceptional outcomes.
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organisations of all sizes in over 100 countries. Through the power of cloud and AI — and together with Datacom — our technology connects customer moments across marketing, sales, and service on any channel, enabling empathetic interactions while also improving employee experience. Datacom is proudly a Genesys Gold Partner.
Amelia delivers industry-leading AI solutions for government, enterprise, and medium business, and, in partnership with Datacom, delivers frictionless digital experiences leveraging Amelia's conversational AI and AIOps.
With knowledge the key to any organisation's success, Datacom in partnership with livepro and its knowledge management software enables experiences to be created intuitively. By guiding contact centre staff to deliver consistent and accurate answers, livepro enables meaningful customer interactions, every time.
Our team of dedicated customer experience experts can help with:
Regardless of which channel your customers prefer, Datacom’s holistic solutions ensure you exceed expectations in a constantly changing environment while delivering exceptional levels of service, now and into the future. We have a proven track record of collaborating with customers to determine the best CX platforms, and then deliver the best solutions to achieve your outcomes.
Our experts explore what gives businesses the competitive edge through mastering customer experience and service.
